Health Insurance Enroller

3 weeks ago

New York, United States Careers Full time
Do you have experience working in Healthcare? Do you have research and data management experience?

We are in search of a Healthcare Insurance Enroller for a Research and Advocacy Organization located in New York City (Murray Hill). This is a Full-Time, Hybrid, Temporary-to-Permanent position.

ORGANIZATION: Research and Advocacy

LOCATION: New York City (Murray Hill)

POSITION TITLE: Healthcare Insurance Enroller

SCHEDULE: Full Time (35 hrs./wk.); Hybrid (2 days in office, 3 days remote)

DURATION: Temporary-to-Permanent

PAY RATE: $28-30/hr. (Temp hourly rate); $63-66K/yr. (Permanent salary)

Is This Your Dream Position? As the Healthcare Insurance Enroller, you will be responsible for providing high-quality application support to individuals applying for Cash Assistance using the ACCESS HRA client portal.

Our Ideal Candidate:

  • Bachelor's Degree in Public Health, Social Work, or Public Administration preferred
  • In-depth knowledge and experience in Cash Assistance and the ACCESS HRA Client portal (or similar research database) required
  • Experience providing customer service assistance is required preferably through a call center/helpline
  • Strong verbal communication skills, including extensive experience providing customer service is required
  • Ability to provide information in a patient and impartial manner that is culturally and linguistically appropriate, and disability accessible, for the consumers, including individuals with limited English proficiency
  • Ability to work some evening and Saturday hours
  • Fluency in Spanish preferred
How You Will Spend Your Day:
  • Respond to live calls from Cash Assistance applicants who have questions or concerns about their application for Cash Assistance to ensure a timely response
  • Provide information, education, and navigational services to consumers on how to successfully use the ACCESS HRA when applying for Cash Assistance, including determining any problems with a prior application submitted, compliance with the interview requirement, and missing documentation
  • Provide excellent consumer assistance and offer compassionate support to callers, many of whom may be facing challenging life circumstances
  • Utilize strong communication skills to convey information clearly and accurately to callers
  • Becoming proficient using the new call center system
  • Track client contacts, including case notes, and report on trends in the information requested.
  • Provide substantive support, technical assistance, advice, feedback, and resources to the organization's staff
  • Participate in ongoing training and professional development programs to enhance knowledge and skills
  • Other responsibilities identified by the Supervisor


We'd love to hear from you.

If this sounds like the job for you, we would love to help make that happen. Please apply by clicking on the "Apply" button below.

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.

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