Cloud Performance Consultant

4 weeks ago

Detroit, United States James David Staffing Full time
Job Description

In this role, you will be responsible for delivering a wide range of services that are based on our clients SaaS platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, our client provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent our client in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent the company as a product expert and a trusted advisor in Digital Transformation.

Job Responsibilities:
  • Monitor client's critical application performance and availability
  • Summarize and review performance trends in operations status meetings
  • Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • On-board additional applications for monitoring
  • Mentor and train customers on the SaaS platform and best practices
  • Provide services that maintain and grow the adoption of the SaaS platform in customer environments
  • Provide regular status updates and project documentation to support efforts at customer engagements
  • Assist sales team in identifying new opportunities for product and services at customer sites
  • Ensure health of the client's deployment and update software with any necessary service packs
  • Maintain accurate deployment documentation
Qualifications
  • 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering/testing, or Java/.NET development
  • 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
  • 1+ years of solid enterprise level .NET or Java development/support/operations
  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Experience with application technologies (J2EE, .NET, Citrix, Microservices)
  • Experience with database technologies (Oracle, DB2, MS SQL)
  • Experience in SaaS, Microservice , CloudNative software companies and projects
  • Expert in scripting languages (Python) and compiled languages (C/C++)
  • Expert in distributed computing system and stack
  • Comfortable with Linux, Docker, AWS, GIT, Artifactory in terms of both tools and systems administration
  • Good understanding of web and enterprise applications
  • Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
  • Must possess excellent problem-solving and analytical skills
  • Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
Desired Experience
  • Previous consulting experience and/or Project Management experience is a plus
  • Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
  • Ideal candidates will have 2+ years of Dynatrace Technology experience
Soft Skills
  • Excellent organizational/time management skills
  • Must have strong interpersonal communication skills and a passion to learn new technology
  • Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Must have excellent written, oral, and presentation communications skills
Education
  • Bachelor's degree or higher in Computer Science Computer Engineering, Information Technology, Information Systems, or a related technical discipline


Additional Information

Our client offers competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Our client is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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