Information Technology Specialist

2 months ago

Panama City, United States Goldbelt Full time

Overview

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in an expedient manner. AFFOR requires support for approximately 500 Network Users, 1,000 NIPR/SIPR workstations, 1,000 VoiP and VoSiP phones and 200 printers.

Responsibilities

Essential Job Functions:

  • Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
  • Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
  • As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
  • Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
  • Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
  • Establish and maintain data in the 1 AF/A6 error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
  • Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
  • Ensure 100% non-IT requests are properly routed to appropriate support
  • organizations.
  • Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
  • This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
  • Review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.
Qualifications

Necessary Skills and Knowledge:
  • Ability to analyze complex data and situations, and provide clear, actionable insights.
  • Strong capability to identify problems, think critically, and implement effective solutions.
  • Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
  • Ability to manage multiple tasks, set priorities, and meet deadlines.
  • Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
  • Proficiency with Microsoft Office Suite.
Minimum Qualifications:
  • Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
  • Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
  • US citizen
  • Must have a Secret clearance

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

  • Information Assurance Risk Manager

    2 days ago

    Panama City, Florida, United States ISHPI Information Technology Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Specialist to join our team at Ishpi Information Technologies, Inc. in Panama City. As a Qualified Validator and Technical Writer, you will work closely with the Government Senior QV to support Naval Surface Warfare Command.Job DescriptionConduct risk management processes to identify and mitigate...

  • Cyber Security Specialist

    3 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Cyber Security SpecialistJob Locations US-FL-Panama CityID 2024-1690Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter...

  • Cyber Security Specialist

    2 weeks ago

    Panama City, Florida, United States ISHPI Information Technology Full time

    Cyber Security Specialist Job DescriptionWe are seeking a highly skilled Cyber Security Specialist to join our team at ISHPI Information Technologies, Inc.Responsibilities:Monitor and manage risk management processes.Keep up to date on national and international laws, regulations, policies, and ethics as they relate to cybersecurity.Apply cybersecurity...

  • Network/Systems Administration Specialist II

    3 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Network/Systems Administration Specialist IIJob Locations US-FL-Panama CityID 2024-1706Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team...

  • Network/Systems Administration Specialist III

    3 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Network/Systems Administration Specialist IIIJob Locations US-FL-Panama CityID 2024-1705Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team...

  • Sr. Cyber Security Specialist

    3 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Sr. Cyber Security Specialist (Qualified Validator)Job Locations US-FL-Panama CityID 2024-1700Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team...

  • Information Technology Specialist

    4 weeks ago

    Panama City, United States Nisga'a Ciops Full time

    Overview Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers. Summary: The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in...

  • Cyber Security Professional

    2 weeks ago

    Panama City, Florida, United States ISHPI Information Technology Full time

    Cyber Security SpecialistThe Cyber Security Specialist will work closely with the Government Senior QV in support of Naval Surface Warfare Command in Panama City, monitoring and managing risk management processes. This role requires keeping up to date on national and international laws and regulations, as well as applying cybersecurity principles.Key...

  • Information Technology Specialist II

    4 weeks ago

    Panama City, United States Nisga'a Ciops Full time

    Overview Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers. Summary: The Information Technology Specialist shall provide Tier Two support for the 101 ACOMS IT requests and resolve technology issues in...

  • Enterprise Security Specialist

    2 weeks ago

    Panama City, Florida, United States General Dynamics Information Technology Full time

    Protect the Enterprise as an Information Security AnalystThe role of an Information Security Analyst at General Dynamics Information Technology (GDIT) is to transform technology into opportunities. As a senior member of our team, you will play a critical part in improving how agencies operate and securing their systems.About the Role:Coordinate scanning and...

  • Electronics Maintenance Specialist

    2 weeks ago

    Panama City, Florida, United States General Dynamics Information Technology Full time

    About the Role:As an Electronics Technician Maintenance III at General Dynamics Information Technology, you will play a crucial role in ensuring the safe and efficient operation of various undersea vehicles and equipment used by the US Navy. You will be responsible for fielding, maintaining, and repairing complex electronic systems, working closely with a...

  • Electronics Specialist

    2 weeks ago

    Panama City, Florida, United States General Dynamics Information Technology Full time

    Job OverviewWe are seeking a skilled Electronics Technician Maintenance III to join our team at the NSWC Panama City Division. As an integral part of our organization, you will play a crucial role in ensuring the safe and efficient operation of various undersea vehicles and equipment used by the US Navy.About GDITAt General Dynamics Information Technology...

  • Director of Information Technology

    3 months ago

    City of Industry, United States Brio Water Technology Full time

    Brio Water Technology is the market leading water product company that has helped millions get hydrated by its unique and innovative product line. We offer full home water solutions and systems designed and engineered to continuously push the boundaries of the way we hydrate. Our company combines sophisticated technology with innovative, top-tier designs to...

  • Information Technology Specialist

    2 months ago

    salt lake city, United States Woodside Homes Full time

    About Woodside Homes:Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.Now, Woodside has found its own place to call home as part...

  • Information Technology Specialist

    2 months ago

    salt lake city, United States Woodside Homes Full time

    About Woodside Homes:Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.Now, Woodside has found its own place to call home as part...

  • Information Technology Specialist

    2 months ago

    Salt Lake City, United States Woodside Homes Full time

    About Woodside Homes:Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.Now, Woodside has found its own place to call home as part...

  • Web Content Administrator

    4 months ago

    Panama City, United States ISHPI Information Technology Full time

    Web Content AdministratorJob Locations US-FL-Panama CityID 2024-1711Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter...

  • Help Desk Analyst

    4 months ago

    Panama City, United States ISHPI Information Technology Full time

    Help Desk Analyst (Telecommunications)Job Locations US-FL-Panama CityID 2024-1710Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members,...

  • Information Technology Infrastructure Specialist

    1 month ago

    new york city, United States Createch - Creative + Tech Staffing Full time

    Client: Tech CompanyRole: IT Infrastructure SpecialistLocation: NYC (fully onsite)Start: ASAPDuration: 2 weeks w/potential for extension and conversionOur client, a Tech Company, is seeking an Information Technology Infrastructure Specialist to start ASAP in their NYC studio.The ideal candidate will have 5+ years experience as an IT Technician, specifically...

  • Logistics Solutions Specialist

    3 weeks ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a skilled Logistics Solutions Specialist to join our team at General Dynamics Information Technology (GDIT). In this role, you will be responsible for delivering innovative logistics solutions that meet the unique needs of our clients.