Technology Alignment Manager

2 weeks ago


Santa Ana, United States IT Proactive Full time

Responsibilities:

  • Evaluate client technology landscape based on set standards
  • Present and collaborate on client evaluations with vCIO
  • Create and maintain up to date client profiles based on evaluations
  • Provide client training on best practice usage of stack technologies
Standards:

Create, evaluate, document, update, maintain and audit standards for:
  • Professional Services Automation (PSA)
  • Remote Monitoring and Management (RMM)
  • Document Management System
  • Workstations, Servers, Laptops
  • Routers, Switches, WAPs, and network devices
  • Compliance (HIPPA, PCI-DSS, SOX, etc.)
  • Backup, DR/Business Continuity
  • Network and Endpoint security
  • Mobile Device Management
  • Client outreach and feedback
  • Device and technology naming conventions
Policies:

Create, evaluate, document, update, maintain and audit SOPs for:
  • Client onboarding
  • Client Technical Alignments o Workflow charts
  • Compliance change controls
Service Desk:

Collaborate with Service Desk Manager on client tasks and tickets

Maintain up to date chart of service desk team skills

Collaborate with Management team on:
  • Stack SOPs
  • Escalation SOPs
  • Business metrics
  • Project and ticket workflow
  • Internal team alignment
Skills/Experience:
  • 5+ years of technology experience
  • Associate Degree, MCSA or equivalent technical certifications/experience
  • Ability to effectively engage and maintain a relationship with clients
  • Prior experience with ten or more of the following technologies:
  • Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android
  • Good longevity in current and past positions


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