Supervisor of Non-Clinical Services for Rehabilitation

4 weeks ago

Algonquin, United States Advocate Aurora Health Full time
Department:

10010 Rehabilitation Services: IL - Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday onsite

Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state's largest private employers, the system serves patients across 11 hospital locations, including two children's campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate health provides nearly $5 billion in annual community benefits.

The non-clinical Supervisor will be responsible for the efficient day to day operations of rehabilitation services and programs. Manages to provide quality patient care, achieve value through operational efficiency and optimize care coordination. Responsible for the daily operations for all services under scope of control. Responsible for site/clinic growth, referral management and profitability for the clinic.

Major Responsibilities:
  • Supervises the day to day activities of all support and clinical staff and/or assign clinical leads to ensure all patients within clinic or site have received the needed services. Manages the day to day department operations which may include staff schedules, time off, safety and downtime procedures. Routinely completes pre-visit or scheduling function to support clinic operations. Manages labor cost per visit.
  • Coordinates the full evaluation of all clinical staff competencies and works with local and regional leadership to complete clinical staff training and core competencies.
  • Manages all sites productivity, growth targets, quality outcomes, and profit and losses at the site level. In collaboration with regional leadership, monitors performance of growth tactics and key metrics and implements action plans as needed.
  • Ensures clinical staff compliance with documentation, billing/fee structure and pre-admitting staff to maximize reimbursement and minimize denials for all services at the clinic/site. Seeks system support for training.
  • Assumes responsibility to understand all aspects of billing and ensures all staff understand this key competency. Ensures auditing is completed to achieve revenue capture. Addresses and resolves all customer question and resolves issues.
  • Implements sites goals and KRA objectives that support the strategic vision of the Rehab Network. Partners with all key stakeholders to meet all site specific and cultural community needs.
  • Ensures that all sites meet local, state and federal compliance standards, guidelines and practices. Ensure DNV compliance or equivalent.
  • Monitors physician referral trends and adjusts strategies accordingly. Discusses approach to the outliers with manager prior to implementation.
  • Ensures human resource responsibilities for staff which includes interviewing and selection of new team members, promotions, staff development, performance evaluations, compensation changes, resolution of team member concerns, corrective action, terminations and team member engagement.
  • Responsible for understanding and adhering to the Advocate Aurora Code of Conduct and for ensuring that personal actions, and the actions of team members comply with the policies, regulations and laws applicable to the business.
Education/Experience Required:
  • Associates Degree in health related field or equivalent 3-4 years related experience Supervisor experience preferred


Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

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