Customer Service Technician

7 days ago

Bergen, New York, United States Liberty Pumps Full time
Summary of the position

This position will perform a wide range of customer service activities, with an emphasis on the more technical areas, in order to support Liberty Pumps customers or users. Such activities will include fielding and handling technical questions, preparing quotations, and trouble-shooting pump and pump accessories.

Essential Responsibilities
  • Become familiar with Liberty Pumps product line (pumps, controls, accessories) and provide technical support to Liberty Pumps customers and end-users.
  • Receive and answer phone calls pertaining to technical questions on Liberty Pumps products.
  • Receive and answer emails pertaining to technical questions on Liberty Pumps products.
  • Research required information using available resources in order to deliver service and support to customers and end-users.
  • Follow up with customers by email or phone when necessary.
  • Become familiar with the Technical Customer Service Department processes for troubleshooting, preparation and distribution of quotations.
  • Prepare and distribute quotations for standard product and custom products to Liberty Pumps customers.
  • Become familiar with the Liberty Pumps Quality statement.
  • Develop and maintain an open, professional working relationship with all internal Liberty Pumps departments and individuals.
  • Work with a team of technicians to distribute and complete all customer requests and inquiries in a timely manner.
  • Logging and keeping records of specified customer calls or complaints to assist Engineering/Quality Departments with product improvement.
  • Develop and maintain an open, professional working relationship with necessary Liberty Pumps partners, vendors, and customers.
  • You will be expected to operate according to ISO 9001 requirements.
  • Held responsible and accountable to follow safety guidelines, maintain a clean and organized work area and use good safety judgement. Expected to report all unsafe activities and conditions to Supervisor and/or Safety & Occupational Health Specialist.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualification and Education Requirements

Minimum of a two-year engineering degree in Electrical, Mechanical, or related area; or minimum two years of equivalent work experience. Computer literate in common word processing, spreadsheet, email and other Windows-based PC programs necessary to perform customer service tasks. Strong communication skills and ability to answer phone calls, read and write emails.

Experience/skills/abilities
  • Ability to trouble-shoot pumps and electrical control panels. Read and understand graphs and pump curves.
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, proportions, and trigonometry to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Handle multiple projects simultaneously. Self-motivated, capable of taking direction as well as working with minimal supervision.
Physical requirements
  • Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature. Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Close vision (clear vision at 20 inches or less). Color vision (ability to identify and distinguish colors).
Working Conditions
  • Well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation. Moderate noise level.
Additional Notes
  • Employment is contingent upon successful completion of a physical and drug test.
Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities

  • Customer Service Technician

    7 days ago

    Bergen, New York, United States Liberty Pumps Inc. Full time

    Job Description Job Description Summary of the positionThis position will perform a wide range of customer service activities, with an emphasis on the more technical areas, in order to support Liberty Pumps customers or users. Such activities will include fielding and handling technical questions, preparing quotations, and trouble-shooting pump and pump...

  • Maintenance - Service Technician

    3 days ago

    Bergen, New York, United States Morgan Properties Full time

    Maintenance - Service Technician at Morgan Properties summary:As a Maintenance Technician at Morgan Properties, you will be responsible for troubleshooting and repairing service issues related to HVAC, appliances, carpentry, plumbing, and electrical systems in apartment properties. This role requires customer service skills and an ability to meet company...

  • Maintenance - Service Technician

    2 weeks ago

    Bergen, New York, United States Morgan Properties Full time

    Maintenance - Service Technician at Morgan Properties summary:The Maintenance Technician at Morgan Properties is responsible for troubleshooting and resolving various service issues, including HVAC, electrical, plumbing, and appliance repairs. This role requires good customer service skills and involves responding to maintenance tickets while ensuring...

  • Maintenance - Service Technician

    3 days ago

    Bergen, New York, United States Morgan Properties Full time

    Maintenance - Service Technician at Morgan Properties summary:The Maintenance Technician at Morgan Properties is responsible for troubleshooting service issues related to HVAC, plumbing, electrical systems, and general appliance repairs while ensuring compliance with company standards. This role involves responding to maintenance tickets, coordinating with...

  • Maintenance - Service Technician

    1 day ago

    Bergen, New York, United States Morgan Properties Full time

    Maintenance - Service Technician at Morgan Properties summary:The Maintenance Technician at Morgan Properties is responsible for troubleshooting service issues related to HVAC, plumbing, electrical systems, and general appliance repairs while ensuring compliance with company standards. This role involves responding to maintenance tickets, coordinating with...

  • Customer Service Representative

    7 days ago

    Bergen, New York, United States Liberty Pumps Full time

    About the Position:This role is an exciting opportunity to work with Liberty Pumps as a Customer Service Technician. As part of our team, you will be responsible for providing technical support to customers and end-users, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Becoming familiar with Liberty Pumps' product line, including...

  • Apartment Technician

    2 days ago

    Bergen, New York, United States Morgan Properties Full time

    **What We Offer**As a Maintenance Technician at Morgan Properties, you will enjoy a competitive hourly rate of $22.00 to $24.00, as well as a range of benefits, including up to 50% rent discount, property staff shared renewal commissions, and on-call appreciation.In addition to our comprehensive benefits package, you will have the opportunity to grow your...

  • Maintenance Technician

    3 days ago

    Bergen, New York, United States Morgan Properties Full time

    Job DescriptionWe are seeking a skilled Maintenance Technician to join our team at Morgan Properties. As a key member of our maintenance staff, you will be responsible for ensuring the optimal functionality and safety of our apartment properties.Your primary duties will include:Troubleshooting and repairing service issues related to HVAC, appliances,...

  • Auto Body Technician

    2 weeks ago

    Bergen, New York, United States The Boyd Group Full time

    *** This Location is Offering Signing/Relocation Bonuses Based on Experience Apply today to learn more ***The Auto Body Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back to pre-accident...

  • Auto Body Technician

    3 days ago

    Bergen, New York, United States The Boyd Group Full time

    *** This Location is Offering Signing/Relocation Bonuses Based on Experience Apply today to learn more *** The Auto Body Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back to pre-accident...

  • Residential Service Professional

    1 day ago

    Bergen, New York, United States Morgan Properties Full time

    Overview of the RoleMorgan Properties is seeking a skilled Maintenance Technician to join our team. In this role, you will be responsible for maintaining the physical condition of our apartment communities, ensuring they meet the highest standards of quality and safety.Main ResponsibilitiesIdentify and troubleshoot service issues related to HVAC, plumbing,...

  • Apartment Maintenance Technician

    2 days ago

    Bergen, New York, United States Morgan Properties Full time

    Seize Your Opportunity50% Rent Discount  Career Growth Opportunities + Much MorePay: $22.00 to $24.00/hourWhat you will be doing:We are currently looking for a hard-working and customer service minded individual with prior apartment maintenance experience to fulfill the need of a Maintenance Technician at our properties. As a Maintenance Technician at...

  • Auto Body Technician

    3 weeks ago

    Bergen, New York, United States The Boyd Group Full time

    This Location is Offering Signing/Relocation Bonuses Based on Experience Apply today to learn more The Auto Body Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back to pre-accident...

  • Auto Body Technician

    3 weeks ago

    Bergen, New York, United States The Boyd Group Full time

    *** This Location is Offering Signing/Relocation Bonuses Based on Experience Apply today to learn more ***The Auto Body Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back to pre-accident...

  • Auto Body Technician

    2 weeks ago

    Bergen, New York, United States The Boyd Group Full time

    Job Description *** This Location is Offering Signing/Relocation Bonuses Based on Experience Apply today to learn more ***The Auto Body Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back...

  • Liberty Pumps Service Expert

    6 days ago

    Bergen, New York, United States Liberty Pumps Full time

    Job Summary:This position involves working as a Pump and Control Technician at Liberty Pumps, where you will be responsible for supporting customers and end-users, troubleshooting issues, and ensuring timely delivery of our products.Key Responsibilities:Becoming familiar with Liberty Pumps' product line, including pumps and controlsProviding technical...

  • Residential Services Supervisor

    7 hours ago

    Bergen, New York, United States Morgan Properties Full time

    Job Description:">Morgan Properties is seeking an experienced Maintenance Manager to join our team. The successful candidate will have a strong background in facilities management, with experience in hiring, training, and mentoring maintenance technicians.">About the Role:">You will be responsible for leading a team of maintenance technicians in diagnosing...

  • Service Operations Manager

    13 hours ago

    Bergen, New York, United States Morgan Properties Full time

    We are seeking a Service Manager with a proactive approach to join our team at Morgan Properties. As a key member of our maintenance department, you will be responsible for ensuring that the physical aspects of our 292-unit residential community meet both company standards and applicable laws.Key Responsibilities:Interview, hire, and train new team...

  • Collision Repair Technician

    3 days ago

    Bergen, New York, United States The Boyd Group Full time

    Are you a skilled Auto Body Technician looking for a new challenge? The Boyd Group is seeking an experienced professional to join their team as an Automotive Body Repair Specialist.Job OverviewIn this role, you will be responsible for restoring vehicles to their pre-accident condition, working closely with colleagues to achieve the company's speed, quality,...

  • Multifamily Maintenance Specialist

    2 days ago

    Bergen, New York, United States Morgan Properties Full time

    **Career Growth Opportunities**We are seeking a skilled and customer service-oriented Maintenance Technician to join our team at Morgan Properties. With over 350 apartment communities across the nation, we offer a unique opportunity for career growth and professional development.The ideal candidate will have prior experience in multifamily maintenance and be...