Cybersecurity-Identity and Access Management Consultant-Phoenix, AZ

3 weeks ago


Phoenix, United States Georgia IT Inc Full time
Cybersecurity-Identity and Access Management Consultant
Location: Phoenix, AZ
Duration: Contract
Rate: DOE

US Citizens and Green cards are Preferred.

IAM OPs Job Description
This position facilitates Identity and Access Management (IAM), including access provisioning, deprovisioning for systems, data and business-critical applications. The IAM Analyst will be responsible for ensuring that customer access requests are completed in accordance to established SLA's, provide second level technical support, operate efficiently in a team setting and ensure access is managed appropriately based on IAM best practices.
Role Qualifications
  • Proficient written and verbal communication skills. Must be able to work and communicate in a clear, concise, and understandable manner.
  • Excellent customer service skills.
  • Exceptional organizational skills and attention to detail.
  • Ability to multitask and efficiently manage time.
  • Professional business presentation skillsets to provide deliverables efficiently to team, leadership and executives.
  • Ability to work independently and collaboratively in a global group.
  • Possesses effective decision making and critical thinking skills.
  • Previous hands-on experience with identity, authentication methods and security concepts.
  • Knowledge preferred of IAM related software and tools including Microsoft Active Directory and Service Now.
  • Proficient in Microsoft Office suite (Excel, PowerPoint, Outlook).
  • Technical background preferred with experience or education.

Job Duties
  • The Identity and Access Management team is responsible for provisioning support including ticket management to ensure approved requests are fulfilled in accordance with defined service level agreements and policies.
  • Respond to security incidents or escalations promptly as part of the continuous support strategy.
  • Direct meetings to ensure team members, stakeholders and executives are informed of performance metrics, operational trends and/or process changes.
  • Create and present educational sessions to the global team as required for process changes, review and capacity management.
  • Promote teamwork by being a team player. Provide technical assistance, coaching, and mentorship to global teams.
  • Troubleshoot and resolve IAM related technical issues, working to minimize downtime and ensure user satisfaction.
  • Contributes to Knowledge Strategy Management by maintaining clear and comprehensive standard operating procedures including all technical processes and workflows.
  • Accountable for personal learning and development with a willingness to collaboratively enhance development paths with a team.
  • Represent the IAM team and/or be able to lead support projects on behalf of IAM.
  • Complete additional duties and responsibilities as assigned through project or emergency needs.


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