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Americas IT Service Operations Engineer

3 months ago

Paso Robles, United States Dassault Systemes Full time
Role Description & Responsibilities:

Dassault Systèmes Americas is seeking a self-motivated IT Service Operations Engineer, technically strong IT Support and Integration Engineer to join our Americas IT organization. This full-time position is based in the Paso Robles California office.

As Americas IT Service Operations Engineer, you will be actively managing local IT infrastructure & end-user environments, providing IT services and support to business users, ensuring Dassault Systèmes field offices in the Americas are aligned with corporate standards, and assisting with integration of newly acquired companies.

What will your job be?
  • Manage and support end-user devices (laptops, desktops, tablets) and local environment (printers, unified communication, audiovisual) while complying with corporate standards
  • Lead regional and/or local IT projects, technical reviews, evaluate new technologies, make recommendations for process improvement
  • Provision new hardware and software, troubleshoot and provide prescribed solutions for all DS offices in Americas
  • Support IT operations using Dassault Systèmes support tool. Follow, maintain DS set support KPIs (Approval workflows, resolution time & user satisfaction)
  • Document procedures to ensure business continuity
Qualifications:
  • Bachelor's degree in Computer Science or equivalent from a 4-year accredited college/university
  • Minimum 4 years of IT experience
  • A customer support mind-set and ability to work with senior level business leaders
  • Excellent interpersonal skills, and experience in supporting critical business environments
  • Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments
  • Strong understanding of Microsoft Operating Systems, Windows 11
  • Good understanding of Active Directory, SCCM, Antivirus, and Security
  • Good analytical, troubleshooting skills to solve complex IT problems
  • Ability to support local infrastructure, such as servers, network, audiovisual equipment, etc.
  • Experience working with and administering MAC OS
  • High level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
  • Strong communication and writing skills to document new or existing processes
  • An inquisitive mind to think outside the box with a focus on continuous improvement
  • Willingness to travel on business to other DS sites (Approximately 10%)
  • English & relevant local language skills if applicable
  • Ability to lift 40 lbs.

The total expected compensation range for this role will be between $104,000 and $148,000. In determining the pay range, we take into consideration experience, pay of employees in similar positions, and other job-related factors .

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.