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Contact Center Specialist
3 weeks ago
Description POSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented. ESSENTIAL Job Functions Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned. Initiate outbound calls, both sales and reminders, based on assigned campaigns. Actively soft-sell credit union products and services by matching product/service benefits to the member's needs. Perform duties related to special projects requests. Other duties as assigned. JOB qualifications Ability to work hours of Contact Center Operations as needed. Working knowledge of Microsoft Office primarily Outlook, Excel, and Word. Excellent interpersonal communication skills Demonstrate attention to detail and respond well to deadlines Prior Sales Experience; preferably in a credit union or financial services environment Ability to work with and take/provide direction to others Ability to use discretion when dealing with sensitive or confidential data. Ability to accurately type 20 words or more per minute. Ability to work effectively within a team setting. CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws. CU Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
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Contact Center Specialist
3 weeks ago
Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion,...
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Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion,...
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Contact Center Specialist
3 weeks ago
Grand Rapids, United States CU* Answers Full time $14POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU* Answers Full time $14POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Bilingual Contact Center Specialist
3 weeks ago
Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.The...
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Bilingual Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.The...
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Bilingual Contact Center Specialist
3 weeks ago
Grand Rapids, United States CU* Answers Full time $14POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Bilingual Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU* Answers Full time $14POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Contact Center Specialist
3 weeks ago
Grand Forks, United States Altru Health Full timeLocation:Altru Patient Services3065 Demers AveGrand Forks, ND 58201Pay Range: $15.50 - $23.22Summary:The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed...
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Contact Center Specialist
3 weeks ago
Grand Forks, United States Altru Health Full timeLocation: Altru Professional Center 4400 S. Washington St. Grand Forks, ND 58201 Pay Range: - Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are...
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Contact Center Specialist
2 days ago
Grand Forks, United States Altru Health Full timeLocation: Altru Professional Center 4400 S. Washington St. Grand Forks, ND 58201 Pay Range: $15.50 - $23.22 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all...
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Grand Rapids, United States Pine Rest Christian Mental Health Services Full timeCost Center Contact Center Scheduled Weekly Hours 40 Work Shift Second Shift (United States of America) Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral...
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Call Center Queue Specialist
1 month ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...
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Call Center Queue Specialist
1 month ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and...
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Call Center Queue Specialist
2 weeks ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and...
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Call Center Queue Specialist
2 months ago
Grand Rapids, United States Chervon North America Full timeJob DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...
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Call Center Queue Specialist
1 month ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...
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Call Center Queue Specialist
2 weeks ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...
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Call Center Specialist
1 month ago
Grand Rapids, United States Lake Michigan Credit Union Full timePrimary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No% of Travel for the Position: 0% What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness packag Specialist, Call Center Specialist, Call Center, Technology, Banking
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Call Center Specialist
2 weeks ago
Grand Rapids, United States Lake Michigan Credit Union Full timePrimary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No% of Travel for the Position: 0% What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness packag Specialist, Call Center Specialist, Call Center, Technology, Banking