Systems Administrator 4

3 weeks ago

New York, United States Metropolitan Transportation Authority Full time
Description

Position at MTA Headquarters

Job Title: Systems Administrator 4 (TCU Represented)
Salary: Level 4: Step 1: $76,001 Step 7: $108,573
Dept./Div: MTA IT/ IT Client Support
Agency: MTA Headquarters
Location: 2 Broadway
Hours: 9:00 AM - 5:30 PM (8 work hours/day) or various as required
Reports To: Manager, IT Client Support

Application Deadline:December 3, 2024

**This position is open to MTA employees only. **

This position is eligible for telework which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The primary purpose of this position is to provide technical support to MTA's computer server hardware, operating system software and storage area network environment; including installation and maintenance of highly complex computer equipment and software configurations.

Responsibilities

Level 4
  • Install and oversee the configuration and troubleshooting of complex hardware and/or software solutions supporting MTA's server and storage environment to ensure that all MTA application and systems availability targets are met.
  • Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.
  • Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze / troubleshoot issues as they arise.
  • Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely and in accordance with MTA policies and procedures and department requirements.
  • Participate in the evaluation of new products and technologies, influence future direction and provide input into the overall impact of introducing the technology in the MTA environment.
  • Guide less senior technicians and staff in the performance of their tasks.
  • Plan, design and engineer solutions and standards to be applied within the IT department.
  • Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.
Qualifications

Desired Skills
  • Knowledge of cloud technology, including Azure Active Directory, Entra ID, and Microsoft Exchange Online.
  • Advanced knowledge configuring and maintaining and troubleshooting Microsoft Azure-based Cloud Infrastructure. Experience in a Hybrid environment is a plus.
  • Advanced knowledge of Domain Name System, PKI, and Group Policies.
  • Experience using scripting platforms. Experience with PowerShell and C# is a plus.
  • Knowledge of LDAP is desirable.
  • Admin experience with Windows ADDS and AD LDS Infrastructures in a production enterprise environment. Experience with a production multi-forest environment and with Quest Products for Active Directory are a plus.
  • Experience with administering Office 365 and Exchange Online is a plus.
Level 4
  • Advanced knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, operating system software and storage area network equipment.
  • Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
  • Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
  • Strong oral and written communications skills.
  • Strong analytical skills.
  • Strong people skills.
  • Ability to plan, design and engineer technical solutions and standards.
  • Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.
  • Ability to plan activities and provide advanced technical direction to less senior staff members.
  • Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
Education and Experience

Level 4
  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 10 years' experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.
  • Must possess a minimum of 8 years' experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.


Other Information:

This is a resume based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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