IT Technician

An IT support specialist, or information technology support specialist, provides technical assistance and support for computer systems, hardware, and software. They may work in a help desk setting, answering calls and emails from users, and troubleshooting problems. IT support specialists can work with internal clients, such as employees, or external customers. Their responsibilities may include:

• Analyzing and troubleshooting
  
  Assessing problems using diagnostic tools, determining the cause, and taking action to resolve them
• Installing and maintaining
  
  Helping with the planning, installation, and maintenance of computers, workstations, and servers
• Evaluating products
  
  Assessing the compatibility of computers, software, data storage, and accessories
• Tracking performance
  
  Using reports to monitor progress
• Providing instructions
  
  Teaching customers how to use business programs or troubleshoot household IT products
• Preparing documentation
  
  Writing operation instructions and documenting hardware and software updates