Customer Account Specialist II

3 weeks ago

Keene, United States C&S Wholesale Grocers Inc Full time

Position Overview

Keep our communities fed.

Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.

The Customer Account Specialist II will serve as the principal link between ES3 and its vendor partners. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i.e. inventory support, ETAs of deliveries, inbound order support, returns and/or misdelivered products etc. This position will also document and respond to customer complaints and escalates according to established standard operating procedures. In addition, a Customer Account Specialist II will be assigned to support specific accounts & work closely with the Customer Experience leadership team to gain an in-depth knowledge of their operating practices and resolve customer issues with a high degree of satisfaction.

Job Description

  • Full Time - On Site

  • Location: Keene, NH

You will contribute by:

  • Answer all inbound customer calls, emails, and Customer CRM Platform requests to meet KPI and service level agreements in compliance with all applicable customer and Company SOPs and objectives. Report, log and communicate customer concerns into a Customer CRM Platform

  • Identify and research inventory discrepancies related to quantity on hand, expiration date concerns, and allocation needs

  • Set up and train new vendor partner contacts in the ES3 ePort system

  • Review and process returns and various OS&D events that occur on any given vendor partner's load[s]

  • Offer carrier appointment support for both partner inbound and outbound managed loads

  • Assist partners in resolving EDI or system issues by working with the internal IT department and Customer Experience Leadership team

  • Travel Required: No

We offer:

  • Weekly Pay

  • Benefits available from day 1 (medical, dental, vision)

  • Company matched 401k

  • PTO and Holiday Pay offered

  • Career Progression Opportunities

  • Tuition Reimbursement

  • Employee Health & Wellness program

  • Employee Discounts / Purchasing programs

  • Employee Assistance Program

Environment:

  • Office: Office Temperature (65F to 75F)

We’re searching for candidates with:

  • Proficiency with computers & Microsoft Office software

  • Strong customer orientation and attention to detail

  • Ability to multi-task in an active call center environment

  • Strong communication skills

  • Ability to work with others in a fast paced environment

  • Strong organizational skills & ability to prioritize tasks

Years Of Experience

  • 0-2: Relevant experience

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

ES3, LLC

About Our Company

ES3 is an experienced team of third-party logistics experts, saving Consumer Packaged Goods manufacturers significant time and money every day. A pioneer of the collaborative distribution model, ES3 provides solutions across all channels, optimizing its supply network to expedite replenishment. ES3 does this by combining warehousing, mixing, and distribution services under one roof in a multi-manufacturer, collaborative model optimized by advanced technology.

Working Safely is a Condition for Employment with ES3, LLC. ES3, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: ES3, LLC

Job Area: Customer Service

Job Family: Sales

Job Type: Regular

Job Code: JC2132

ReqID: R-256608

  • Customer Account Specialist II

    7 days ago

    Keene, United States C&S Wholesale Grocers Inc Full time

    **Position Overview** Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Customer Account Specialist II will serve as the principal link between ES3 and its vendor partners. This...

  • ES3 Customer Account Specialist II

    5 days ago

    Keene, New Hampshire, United States ES3, LLC Full time

    Job DescriptionPosition OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Customer Account Specialist II will serve as the principal link between ES3 and its vendor...

  • ES3 Customer Account Specialist II

    4 weeks ago

    Keene, United States ES3 Full time

    Position OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Customer Account Specialist II will serve as the principal link between ES3 and its vendor partners. This position...

  • ES3 Customer Account Specialist II

    4 weeks ago

    Keene, United States ES3, LLC Full time

    Position OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Customer Account Specialist II will serve as the principal link between ES3 and its vendor partners. This position...

  • ES3 Customer Account Specialist II

    4 weeks ago

    Keene, United States ES3, LLC Full time

    Job DescriptionPosition OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Customer Account Specialist II will serve as the principal link between ES3 and its vendor...

  • Family Services Specialist I-ii

    6 days ago

    Keene, United States The State of New Hampshire Full time

    State of New Hampshire Job Posting Department of Health & Human Services Bureau of Family Assistance Keene District Office Family Services Specialist I-II Multiple positions Available. **Family Services Specialist I - $19.57-$25.89 Hourly USD** **Family Services Specialist II- $22.06-$29.43 Hourly USD** - See total compensation information at the...

  • Accounting/Administrative Support Specialist

    5 days ago

    Keene, New Hampshire, United States Masiello Employment Services Full time

    Our client, an established organization in Keene, NH is looking for an Accounting/ Administrative Support Specialist to join their team Your qualifications for the Accounting/ Administrative Support Specialist position are as follows: High School Di Support Specialist, Accounting, Administrative, Support, Specialist, Staffing, Account

  • Accounting/Administrative Support Specialist

    2 weeks ago

    Keene, United States Masiello Employment Services Full time

    Our client, an established organization in Keene, NH is looking for an Accounting/ Administrative Support Specialist to join their team! Your qualifications for the Accounting/ Administrative Support Specialist position are as follows: High School Di Support Specialist, Accounting, Administrative, Support, Specialist, Staffing, Account

  • Customer Service Call Center Representative

    4 weeks ago

    Keene, United States New Hampshire Mutual Bancorp Full time

    Job DescriptionJob DescriptionSavings Bank of Walpole affiliatedWe have an exciting opportunity for a Customer Service Call Center Representative (CRC Specialist) to join our team in Keene, NH. This position offers a flexible schedule during our normal hours of operation. Hybrid working capabilities available! The successful applicant have strong attention...

  • Customer Service Call Center Representative

    3 weeks ago

    Keene, United States New Hampshire Mutual Bancorp Full time

    Job DescriptionJob DescriptionSavings Bank of Walpole affiliatedWe have an exciting opportunity for a Customer Service Call Center Representative (CRC Specialist) to join our team in Keene, NH. This position offers a flexible schedule during our normal hours of operation. Hybrid working capabilities available! The successful applicant have strong attention...

  • Parts Specialist

    6 days ago

    Keene, United States O'Reilly Auto Parts Full time

    Greet customers on sales floor, directs them to product or to parts specialist. Check out customers and deter shoplifters. Keep the front area stocked and fronted, stock merchandise according to planograms or displays, and complete sales preparation. ESSENTIAL JOB FUNCTIONS Merchandiser Greet customers on sales floor, assisting them in location of...

  • Customer Experience Rep

    3 weeks ago

    Keene, United States CFA Institute Full time

    Job Description:Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be...

  • Customer Experience Rep

    3 weeks ago

    Keene, United States CFA Institute Full time

    Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might...

  • Dmv Security Officer Ii

    2 weeks ago

    Keene, United States The State of New Hampshire Full time

    State of New Hampshire Job Posting Department of Safety Division of Motor Vehicles 149 Emerald Street, Suites A-1 and A-2, Keene, NH 03431 **PART TIME** **DMV SECURITY OFFICER** (Security Officer II-Keene Location) Position #TMPPT6284 The wage range for this position is $17.46 - $22.93 per hour The State of New Hampshire, Department of Safety,...

  • Admissions Counselor II

    4 weeks ago

    Keene, United States Antioch University Full time

    Department:Admissions Classification:Staff, Full-Time, Non-Exempt Reports to:Director, University Campus Admissions Location:Keene, NH Compensation:$26.00 - $28.00/Hour Position Overview The Admissions Counselor II is the first point of contact and first impression prospective students will have of Antioch University. This person needs to have a desire to...

  • Sourcing Rep II

    12 hours ago

    Keene, United States C&S Wholesale Grocers Inc Full time

    **Position Overview** The Sourcing Representative II will act as the liaison between the company and the vendor groups associated with the function. The position will be responsible for contributing to the generation of gross profit for the company as well as maximizing the return on investments. Responsible for ensuring purchase orders are properly...

  • Phlebotomist Ii Float

    3 weeks ago

    Keene, United States Quest Diagnostics Full time

    Overview: **Phlebotomist II Float - **Keene, NH - Monday-Friday (Rotational Weekends) - Varies** In a Phlebotomy float role** we offer a variety in work** where no two days will quite look the same. **Diverse, dynamic work environment** whereas a Phlebotomist floater you will be able to shift frequently to new patient centers and continually meet new...

  • Customer Service Representative

    4 weeks ago

    Keene, United States Dead River Company Full time

    ** Customer Service Representative** **Job Category****:** Office **Requisition Number****:** CUSTO02692 Showing 1 location **Job Details** **Description** **Position Summary:** Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction,...

  • Automotive Product Specialist

    4 weeks ago

    Keene, United States Fenton Family Dealerships Full time

    Job DescriptionJob DescriptionHyundai of Keene, a member of the Fenton Family Dealerships, has openings for product specialist. The ideal candidate will be self-motivated, goal oriented and professional. Our experienced management staff will provide ongoing training for those looking to start an exciting career in the automotive industry. Great opportunity...

  • Automotive Product Specialist

    3 weeks ago

    Keene, United States Fenton Family Dealerships Full time

    Job DescriptionJob DescriptionHyundai of Keene, a member of the Fenton Family Dealerships, has openings for product specialist. The ideal candidate will be self-motivated, goal oriented and professional. Our experienced management staff will provide ongoing training for those looking to start an exciting career in the automotive industry. Great opportunity...