Business Process Design

1 week ago


Chicago, United States AXA XL Ltd Full time

Business Process Design & Delivery Manager

Hartford, CT | Chicago, IL | Dallas, TX | Atlanta, GA | Toronto, ON |

As AXA XL continues to invest in its end-to-end capabilities the Business Process Design and Delivery Manager role holder will drive cross-functional/cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT and other functions to ensure the successful roll-out of the initiatives.

DISCOVER your opportunity

What will your essential responsibilities include?

·         Process Design and implementation:  Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes. To include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability

·         General Solution Design:  Identifies business solutions to a variety of business problems.  This can entail:  Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables.

·         Project Related Design Definition:  Define and document high level target design and business outcome.  Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project.  Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.

·         Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU.

·         Product Ownership: Expert on specific applications/functional processes. Provides advice and develops solution on these specific system capabilities and processes on relevant programs.

·         Knowledge Sharing among Transformation & Change team:  Share expertise and lessons learned on program executions among Business Solution Design Managers to drive cross-pollination of knowledge.

·         Expected to work independently drive and deliver solutions on programs with some oversight from Practice leaders or assigned project coaches. 

You will report to the Business Solution Design & Delivery Lead.



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