Medical Office Assistant

2 weeks ago

Calhoun, United States Owensboro Health Full time

Job Summary

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.

Job Responsibilities

  • Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
  • Collects and records vital signs.
  • Performs basic diagnostic procedures and specimen collection.
  • Monitors and communicates changes in patient condition.
  • Documents patient care given.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
  • Accepts payments and co-pays and other fees for services during registration.
  • May be required to reconcile co-payments and cash receipts at the end of shifts.
  • Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
  • May communicate with referring facilities regarding patient transfers.
  • Arranges for hospital admissions as appropriate.
  • Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.
  • Maintains examination areas.
  • Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
  • Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
  • Files new and returned records according to established systems and policies. Identifies and documents missing records.
  • Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
  • Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
  • Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
  • Greets patients as they arrive into the facility and provides appropriate information.
  • Prepares patients for medical procedures as appropriate.
Qualifications
  • High school diploma, General Equivalency Diploma (GED) or higher preferred
  • No experience required
  • ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND
  • BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position
Skills and Attributes
  • Requires critical thinking skills and decisive judgment.
  • Works under minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
Physical Demands
  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Occasionally
  • Lifting 0-25 lbs: Rarely
  • Lifting 25-75 lbs: Rarely
  • Lifting over 75 lbs: Rarely
  • Carrying 0-25 lbs: Rarely
  • Carrying 25-75 lbs: Rarely
  • Carrying over 75 lbs: Rarely
  • Pushing/Pulling 0-25 lbs: Frequently
  • Pushing/Pulling 25-75 lbs: Occasionally
  • Pushing/Pulling over 75 lbs: Occasionally
  • Climbing: Occasionally
  • Bending/Stooping: Frequently
  • Kneeling: Occasionally
  • Crouching/Crawling: Occasionally
  • Reaching: Frequently
  • Talking: Frequently
  • Hearing: Frequently
  • Repetitive Foot/Leg Movements: Rarely
  • Repetitive Hand/Arm Movements: Frequently
  • Keyboard Data Entry: Frequently
  • Running: Rarely
  • Vision: Depth Perception: Frequently
  • Vision: Distinguish Color: Frequently
  • Vision: Seeing Far: Frequently
  • Vision: Seeing Near: Frequently


Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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