Fraud Review Specialist

4 weeks ago


Kokomo, United States First Farmers Bank & Trust Full time

POSITION SUMMARY: The primary focus of this job is to process, investigate and resolve Deposit Account fraud. Duties include but are not limited to; the processing of both internal and external requests for the maintenance of all customer accounts as it pertains to Deposit Account fraud, generating and/or processing all necessary reports and/or maintenance functions, and initiating direct calls to the customer while providing exceptional service and minimizing loss. Candidate needs to have at least one year of banking experience. DUTIES: 1.Process Fraud Alerts daily a. Review and assign alerts b. Initiate contact with branch or customer to resolve alert c. Communicate with other departments in the event of fraud d. Follow policy and procedures as required e. Research fraud using available resources 2.Monitor fraud reports working with management to minimize bank loss 3.Fraud disputes, work with Training and Development Specialist, customer and/or law enforcement to resolve, issue provisional credits, file affidavits with appropriate parties 4.Remain current on fraud trends 5.Report Activity to BSA officer if necessary 6.Work with customers to resolve debit card disputes and transactions 7.Other duties as assigned by management RELATIONSHIPS/QUALIFICATIONS: 1.Responsible to AVP Fraud Investigations Manager/Debit Card Manager for the fulfillment of functions and responsibilities assigned 2.Skills and Qualifications needed include: a. Strong communication and listening skills b. Ability to be detail oriented, accurate, organized c. Basic computer and bank knowledge is required, previous teller/bookkeeping experience helpful d. Will have contact with internal and external customers e. An understanding of fraud trends f. Ability to research and problem solve



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