BDC Representative

4 weeks ago

Rancho Cucamonga, United States The Matian Firm, APC Full time

The Matian Firm is looking for a BDC Representative for Legal Sales. In this role one is responsible for handling inbound clientele service requests, such as appointment setting, case vetting, and general questions. The BDC Representative for Legal Sales is also responsible for screening potential client calls in order to determine if The Matian Firm can represent a prospect's case and assisting our legal team with initiating new client cases. We help represent the Spanish speaking population, thus fluent bilingualism in Spanish is required.

Responsibilities include:

  • Handling inbound phone calls, setting appointments, and screening prospective clients before scheduling an attorney-client consultation
  • Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
  • Assists with answering customer inquiries and problems by routing customer to the proper contact and/or department
  • Accurately log client information in our software database system
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.
  • Carry out prospective client interviews/interactions with genuine empathy and compassion
  • Strict business dress code and punctuality standards
Those with BDC sales, metric based, and/or KPI based work experience are strongly encouraged to apply.

Qualifications:
  • Must be bilingual (English/Spanish) with written and verbal proficiency
  • At least 2 years of experience doing intake, preferably in the legal field preferred but not required.
  • Case Management software experience is a major plus
  • Great interpersonal skills, extending patience when working with individuals and proactivity when issues arise.
  • Ability to maintain several responsibilities at once and time-management skills, prioritizing high and low level demands adequately
  • Excellent customer service attitude in fast-paced environments
  • ALL SALES EXPERIENCE (EVEN WITH NO LEGAL EXPERIENCE) ENCOURAGED TO APPLY.

Pay Range: Junior ($20-$25) Senior ($25-$28)

Pay range subject to change based on experience on a case-by-case basis

Here at the Matian Firm, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include catered lunches, complimentary parking, paid time off, and more Come be apart of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry.

The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

  • BDC Representative

    4 weeks ago

    Rancho Cucamonga, United States The Matian Firm, APC Full time

    Job DescriptionJob DescriptionThe Matian Firm is looking for a BDC Representative for Legal Sales. In this role one is responsible for handling inbound clientele service requests, such as appointment setting, case vetting, and general questions. The BDC Representative for Legal Sales is also responsible for screening potential client calls in order to...

  • BDC Representative

    3 weeks ago

    Rancho Cucamonga, United States The Matian Firm, APC Full time

    Job DescriptionJob DescriptionThe Matian Firm is looking for a BDC Representative for Legal Sales. In this role one is responsible for handling inbound clientele service requests, such as appointment setting, case vetting, and general questions. The BDC Representative for Legal Sales is also responsible for screening potential client calls in order to...

  • BDC Agent

    1 month ago

    Rancho Santa Margarita, United States Santa Margarita Toyota Full time

    Job DescriptionJob DescriptionSanta Margarita Auto Group is currently seeking a full-time BDC Representative for our expanding dealership group! This is the perfect entry level position for individuals looking to get a foot in the door in the automotive industry and learn how sell yourself, your organization, and your product! We're looking for exciting...

  • BDC Agent

    2 days ago

    Rancho Santa Margarita, United States Santa Margarita Toyota Full time

    Santa Margarita Auto Group is currently seeking a full-time BDC Representative for our expanding dealership group! This is the perfect entry level position for individuals looking to get a foot in the door in the automotive industry and learn how sell yourself, your organization, and your product! We're looking for exciting people to join our team who are...

  • BDC Agent

    1 day ago

    Rancho Santa Margarita, United States Santa Margarita Toyota Full time

    Job DescriptionJob DescriptionSanta Margarita Auto Group is currently seeking a full-time BDC Representative for our expanding dealership group! This is the perfect entry level position for individuals looking to get a foot in the door in the automotive industry and learn how sell yourself, your organization, and your product! We're looking for exciting...

  • BDC Customer Service Representative

    1 month ago

    Rancho Santa Margarita, United States Santa Margarita Ford Full time

    Job DescriptionJob DescriptionSanta Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride...

  • BDC Customer Service Representative

    3 weeks ago

    Rancho Santa Margarita, United States Santa Margarita Ford Full time

    Job DescriptionJob DescriptionSanta Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride...

  • BDC Customer Service Representative

    59 minutes ago

    Rancho Santa Margarita, United States Santa Margarita Ford Full time

    Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest,...