Technical Support Specialist

1 week ago

Branchburg Twp, United States RCM Life Sciences and IT Full time
Role: Technical Support Specialist - GMP
Function: Troubleshoot technical issues and maintain critical systems in a GMP regulated environment
Location: Branchburg, NJ. Onsite
Job Type: Contract/Right to hire 1 year+
Pay rate: Up to $45/hr.

About RCM
RCM is seeking a highly motivated and detail-oriented Technical Support Specialist to join our client's growing team in Branchburg, NJ. This full-time contract position offers a competitive salary of up to $45 per hour and the opportunity to play a vital role in a GMP-regulated pharmaceutical (API) manufacturing environment.

About the Role

As a Technical Support Specialist, you will be responsible for providing exceptional technical support to ensure the smooth operation and compliance of our client's manufacturing processes. You will troubleshoot technical issues, maintain critical systems, and collaborate with various departments to maintain the highest standards of quality and efficiency.

Responsibilities:
  • Troubleshooting and Support: Provide expert technical support to Manufacturing, QA, QC, and other departments. This includes troubleshooting and maintaining computerized instruments, workstations, software solutions, and offering on-call service as needed.
  • User Management: Administer and maintain user account access for lab and manufacturing systems, ensuring adherence to security protocols.
  • Knowledge Sharing: Independently author clear and concise job aids and knowledge articles to document system administration procedures.
  • Validation and Implementation: Assist or take primary responsibility for executing installation validation protocols (IVIs) during system implementation.
  • System Optimization: Proactively identify and rectify system flaws related to connectivity, security, and system integration.
  • Performance Maintenance: Perform periodic maintenance tasks to optimize the performance of qualified systems and prevent downtime.
  • Critical Incident Support: Provide after-hours support for critical incidents and project initiatives impacting production.
Qualifications:
  • Minimum of 3+ years of experience in a pharmaceutical or biotechnology manufacturing environment.
  • Demonstrated proficiency in a Windows OS environment, including Secure Desktop functionalities.
  • Working experience with PowerShell scripting.
  • Prior experience working within a GMP-regulated environment and understanding of basic GMP concepts.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to effectively collaborate across departments.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • A meticulous attention to detail and a commitment to quality.
Education & Certifications
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) preferred.
Benefits:
  • Competitive salary (up to $45 per hour)
  • Full-time contract position (1 year+)
  • Opportunity to work in a fast-paced and dynamic environment
  • Make a significant contribution to a GMP-regulated manufacturing process

Join our team and play a key role in ensuring the quality and efficiency of our client's pharmaceutical manufacturing operations

Equal Opportunity Statement
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency
For job requisitions posted to certain locations, RCM Technologies is required by law to include a reasonable estimate of the compensation/pay rate range. This range is specific to certain locations and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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