Health Navigator

3 weeks ago

Houston, United States The Alliance Full time

The Health Navigator (HN) is primarily responsible for delivering quality services to eligible clients to support the achievement of safety, well-being, and permanency objective. These services are intended to help prevent the need for more restrictive and/or higher intensity services for eligible clients. The HN would utilize a systemic “Circle of Support” approach in providing services to clients. The HN would assist clients to develop social and independent living skills and help them respond to situations that could trigger a crisis. The HN would assist clients with coping skills, hygiene, self-care, and ways to appropriately respond to health care issues. The HN is expected to use an individualized service delivery approach, ensuring that services are designed to address the unique needs and strengths of clients.

Duties:

• Maintain assigned schedule; ensure frequency, scope, and duration of services are met. • Provide services in collaboration with all circles of support; Case Management team, School Counselor, Mental Health Providers, etc. – to obtain optimal functioning level within the community. • Provide engagement, bridging, & transition support to clients/families. • Provide support to clients centered around coping skills, hygiene, daily living activities, self-care, safety plan, and socialization. • Help identify non-healthcare needs (ex. Housing, employment, social support) that may be impacting the client/family. • Timely and accurately document the delivery of services in an electronic health record. • Develop a plan of care (POC) for each client that includes clearly defined and appropriate referrals and access to health providers to address health needs. • Meet with each client to review the POC every three months during the service period and conduct case conferences every two months; monitor the client’s progress in achieving goals detailed in the POC. • Advocate for client/family needs with other professionals including Case Managers, Psychotherapists, etc. • Attend all required training. • Participate in multidisciplinary team meetings for quality delivery of service. • Other duties as assigned by the Program Manager.

Required Qualifications and Experience at This Level:

• Bachelor's Degree in a related field. • Must be culturally competent. • Refugee resettlement program experience a plus. • Solid organizational and follow-up skills. • Computer literacy – learn and adapt to different IT platforms. • Must be fluent in English. • Being bilingual in at least one other language such as, Farsi, Dari, Pashto, French, Swahili, Spanish or any other foreign languages, is required. • High degree of independent judgment, flexibility, and problem-solving skills. • Must have a valid driver’s license, automobile liability insurance, and knowledge of the city. • Some evenings or weekends may be required.

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