Customer Solutions Engineer

4 weeks ago

Durham, United States Xperi Corporation Full time


Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®.

 

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. 

This opening is for the Durham, NC office and is a hybrid role, 2 days in-office, 3 days remote. 



Essential Job Functions:

• Become proficient at using TiVo’s Personalized Content Discovery (PCD) API-creation and analytics tools for television content discovery and recommendations.
• Serve as the point of contact for post-sales customers of PCD. Guide them through initial onboarding and foster a continuing relationship to help maintain healthy operations and upsell new use cases. 

• Collect customer discovery use case requirements and familiarize yourself with their tech stack to design an elegant end-to-end solution for integrating with our data cores and APIs. 

• Analyze customers’ video content metadata and map fields required for use cases to our core schema to assist internal Data Engineering teams in building ETL jobs. 

• Configure custom API endpoints against customers’ metadata that will serve back the data fields required by the customer’s UI in a scalable, on-demand fashion. 

• Monitor the success of in-life use cases and perform A/B tests to ensure engagement with content remains high. 

• Respond to customer tickets and escalations. Triage and resolve issues efficiently and tactfully. 


Desired Software/Technical Skills:

• Postman or other API-calling tools 

• Understanding of API GET, POST, PUT, DELETE commands 

• Database querying language such as Solr, MongoDB, or SQL 

• Reading a JSON response 

• Query logging software such as Kibana or Splunk 

• Some basic Python scripting 

• Ability to draw basic architecture diagrams 

• High-level understanding of the principles of cloud computing, including AWS load balancing and autoscaling 

• High-level understanding of how ETL data transformation is used 

• Confluence 

• Jira 

Desired Soft Skills: 


• Demonstrable logic and deductive thinking 

• Ability to learn new software quickly 

• Clear communication and documentation skills 

• Calm and collected when faced with changing priorities and overlapping customer deliverables 

• Pleasant personality that customers enjoy working with 

• Collaborative, not afraid to receive or give help to team members
• Some knowledge of TV viewing experiences, such as the differences between the UIs of different video providers
• Ability to travel 5-15% if needed 


 

Life @ Xperi: 

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. 

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success. 

Rewards include: 

·         Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future. 

·         Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community. 

·         Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities. 

· A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

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