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Patient and Family Experience Liaison
3 months ago
Orange, California
Work Shift
Evening - 08hrs (United States of America)
Why CHOC?
At CHOC, we strive to be the leading destination of children's health by providing exceptional and innovative care. We are responsible for the overall health of our community's pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC's compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.
Job Summary
The Patient Advocate works proactively to prevent patient concerns and responds to concerns and grievances. Helps patient and families cope with the complex environment by explaining policies, connecting families with appropriate staff, answering questions, or assisting with problem solving. Acts as a personal link to hospital and ensures that the rights of a patient/family are respected. This role may be required to work evening shifts and weekends.
Pay Range
Minimum $19.54 Midpoint $25.90 Maximum $32.24
Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.
Experience
• Required: Minimum three (3) years of health care patient relations experience.
Education
• Preferred : Bachelor's degree or 4 years additional experience in lieu of education.
Training
• Required: None required.
Specialized Skills
• Required: Excellent written and verbal communication skills, critical thinking and crisis intervention skills required. Proficiency in Excel, Word and comparable software. Must demonstrate the skills and knowledge necessary to participate in age appropriate communication with patients served in the hospital. Must demonstrate basic knowledge of principles of growth and development and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their needs. Demonstrates the knowledge and skills necessary to work effectively with the primary population of patients and families served by CHOC. Must demonstrate ability to interact with angry patients, family members, physicians, associates or others, validating concerns and deescalating anger effectively.
• Preferred: Bilingual strongly preferred; knowledge of medical terminology.
Licensure
• Required: None required.
Work Environments - Functional Demand:
Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.
Physical Activity Requirements:
Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation
Physical Activity Lifting
Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%
Sensory Requirements:
Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision
Environment Requirements:
Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations
Non-Discrimination Statement:
CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.
We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn't align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.
If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.
