System SupportAdministrator

20 hours ago

Nashville, United States Spectraforce Technologies Full time
Title: System Support Administrator

Location: Nashville, TN

Duration: 6 Months (Temp to Perm)

Fully Onsite to start - After 3 months will go to a hybrid setup (3 days onsite/ 2 remotely)

Work Schedule: Client is looking for an early bird Someone that starts their day ~4:30AM Central. Given that they start early, they'll finish early. Most days are an 8-9 hour day. This person may be contacted 1-2 times a month for assistance running jobs in the afternoon.

Responsibilities:
  • Day To Day:
    • Completing morning check-outs to ensure jobs and systems are the Mainframe by 6:00 am Central.
    • As a Mainframe Production Support team member, this person will be responsible for investigating and resolving any Mainframe issues.
    • Throughout the day, this person will complete ad hoc Mainframe reports.
    • Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc.
    • Participate in work sessions for system support and problem resolution.
  • Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc.
  • Participate in work sessions for system support and problem resolution.
  • 30% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications.
  • Provide support for simple to moderate system/production performance concerns.
  • Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
  • 30% Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups.
  • Review and/or create documentation for accuracy, future problems, and company standards.
  • 20% Perform testing responsibilities as needed.
  • Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
  • 10% Communicate with applications on-call persons to repair applications that ended abnormally.
  • May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.
  • 10% Participate in work sessions and walk through for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
  • Work Environment:
    • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
    • Customer-focused, project-oriented applications support environment.


Requirements:
  • Required Experience:
    • Mainframe experience
  • Preferred Experience:
    • Mainframe Tools Experience in (or willingness to learn): TSO, SDSF, JCL, Connect:Direct, Job Scheduling concepts (e.g. TWS, Zeke, CA-7), IBM utilities (e.g. IEBGENER, FILEAID, SYNCSORT), Endevor
    • Development experience in mainframe programming languages is a plus (e.g. COBOL, Easytrieve Plus)
    • Medicare experience
  • Required Skills and Abilities:
    • Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
    • Good understanding of the requirements for maintaining production systems and the effect of program changes.
    • Understands how to use structured techniques in new program development.
    • Good understanding of development, quality assurance, and integration methodologies.
    • Good communication and interpersonal skills. Able to work well under pressure and as part of a team.
    • Pays attention to detail.
  • Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
  • Required Work Experience: 2 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.
  • Required Software and Tools:
    • Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

  • Other requirements: Note - USA residency requirement on background screening for this req. Contingent Personnel who are foreign nationals have resided in the US for at least three (3) of the last (5) years prior to assignment to Company's applicable government contract