Family Support Specialist

3 weeks ago


Natick, United States Family Promise Metrowest Full time

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We?re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures. The Local Initiative for Family Empowerment Program (LIFE) is an eviction prevention and shelter diversion program that supports families who are at risk of eviction and/ or shelter entry. This position involves assessing clients\' housing needs, coordinating resources, advocating for clients, and providing ongoing support to ensure housing stability. The Family Support Specialist collaborates with various stakeholders, including clients, social service agencies, landlords, and government entities, to address barriers to housing and promote self-sufficiency. Responsibilities: ? Respond and screen intake calls on designated day and determine family eligibility. ? Refer callers to program leadership as appropriate. ? Provide community resource referrals to ineligible families. ? Capture relevant data for intake calls in the Case Management system. ? Interview prospective LIFE participant(s) in person or virtual. ? Complete intake and a detailed needs assessment with each family within 48 hours of their placement into the program. ? Develop individualized housing plans with clients, setting achievable goals in 7 areas of need that include housing, parenting, employment, education, finance, health, and transportation. ? Provide ongoing case services, including regular check-ins, goal review, and problem-solving. ? Offer crisis intervention and assistance in resolving housing-related conflicts or emergencies. ? Connect clients with community resources for additional support, such as enrichment activities, education, childcare, and healthcare services. ? Work collaboratively with other providers in the area to ensure coordination of services. ? Maintain detailed, up-to-date case notes and telephone contact log on participant?s progress. ? Attend weekly supervision meetings with the LIFE Program Coordinator to review caseload and discuss any concerns or problems identified. ? Attend & participate in weekly program meeting and staff meetings as scheduled. ? Advocate for clients? rights to fair housing and access to essential services. ? Raise awareness about housing issues within the community through outreach activities, workshops, and educational events. ? Collaborate with local organizations, government agencies, and policymakers to address systemic barriers to affordable housing and homelessness prevention. ? Bachelor?s or Associate degree in social work, psychology, counseling, or a related field OR equivalent work/ lived experience strongly encouraged. Organized, enthusiastic individual with good judgment and empathy for others. Must be independent, self-motivated, reliable, and passionate about our mission. ? Strong communication, interpersonal, and advocacy skills. ? Knowledge of local housing resources, rental assistance programs, and landlord-tenant laws. Possess a strong work ethic and the capacity to recognize strengths in others while providing inspiration, respect, and positive feedback to those being served. Ability to work effectively with diverse populations, including individuals experiencing homelessness, mental illness, and more



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