PTS Operations Assistant Manager

Apply for Job Job ID 283555
Location Atlanta, Georgia
Full/Part Time Full-Time
Regular/Temporary Regular
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About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Job Summary

The Assistant Operations Manager-PTS is responsible for leading the Parking Enforcement and Operations Dispatch team at Georgia Tech (Day Shift team or Evening Shift team). The Asst. Manager will provide leadership and expertise regarding the enforcement and education of campus parking rules and regulations; resolve parking concerns and help facilitate access for guest and community members to their campus destination. The Asst. Manager will utilize a customer-first approach that ensures customer satisfaction is maximized by fostering a team environment that values integrity and service excellence through collaboration with departmental peers and staff. The Asst. Manager will interact with a variety of campus partners such as Athletics, Police and campus community members and guests. This position reports to the Director of Parking. This position will supervise: assigned PTS staff.

Responsibilities

Job Duty 1 -
Manage team that oversees parking enforcement and dispatch operations to ensure adherence to proper operational procedures in accordance with GT policies and established parking rules and regulations.

Job Duty 2 -
Responsible for setting employee goals, assessing employee performance, and providing feedback.

Job Duty 3 -
Serve as the main point of contact for management and needs related to parking enforcement and operations dispatch.

Job Duty 4 -
Provide support to the enforcement and dispatch teams during high-demand periods.

Job Duty 5 -
Collect, verify, and analyze parking citation and dispatch call data. Provide senior management with reporting and data submissions on a weekly basis

Job Duty 6 -
Establish collaborative partnerships with department and campus partners.

Job Duty 8 -
Perform other duties as assigned

Required Qualifications

Educational Requirements
High School Diploma, GED Certificate or Vocational School Diploma

Other Required Qualifications
Valid State of Georgia Motor Vehicle Driver's License

Required Experience
Four to five years of job related experience

Preferred Qualifications

Additional Preferred Qualifications
Experience in a higher education institution

Preferred Educational Qualifications
Bachelors Degree in related field.
Proficiency in AIMS or other Parking Management systems.

Preferred Experience
Knowledge/experience working with PARCS equipment.

Knowledge, Skills, & Abilities

ABILITIES
Essential duties require working in inclement weather; must be flexible to help cover shifts as needed, on occasion that could include evenings and weekends.; Ability to lift barricades/signs weighing at least 50 pounds; Drive department carts and vehicles; Use computer, cell phone, radios and other technical tools to facilitate duties.

KNOWLEDGE
This job requires a working knowledge of the current best parking industry practices; The ability to multi-task, and attention to detail is required.
Additionally, this position requires the ability to stay calm in stressful, fast-paced situations, and must be able to rapidly adapt to changes in the work environment.

SKILLS
Proficiency with Microsoft Office.
Exceptional customer service skills.
Organizational skills to effectively manage parking operations.
Leadership skills to hire, train and supervise a team of professional employees.
Interpersonal skills: Work effectively and collaboratively with various stakeholders.
Excellent verbal and written communication skills.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position may required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A7

Salary Range: $47,872.00 - $65,106.00

Due to the responsibilities of this position, this role requires an onsite presence on Georgia Techs Atlanta campus (100%).

Location: Atlanta, GA (Onsite)

Background Check

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

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