Lead Business Analyst

1 month ago

Cincinnati, United States altafiber Full time
Job Description

Job Purpose:

This position is responsible for spearheading Automation and AI initiatives within multiple business units (BUs) and works closely with the business units to capture, consolidate, and communicate the project-related information to the vendor's IT staff. The Lead PM/BA is critical in ensuring that the business requirements are appropriately defined, prioritized, and communicated to the fulfillment organization (Vendor IT Staff, Internal Development Staff, etc.)

Through the projects and support provided to the business, the Lead PM/BA- Automation and AI will help the company to achieve the goals and objectives of the business. This position will manage the work of vendors and various subject matter experts.

Essential Functions:

  • Working in the business to identify tangible opportunities to automate manual processes via technology (ex. RPA)
  • Coordinate and Lead implementation of automation projects, including pilots and proof of concepts.
  • This function also includes project management and requirements definition.
    Coordinate, direct, and supervise the work activities of vendors, consultants, and employees on IT projects that span a number of applications and/or business units
    Measuring results after implementation of new automation artificial intelligence
Key responsibilities include:
  • Work with key stakeholders to identify and qualify potential areas of opportunity.
  • Successfully interact with IT service providers to facilitate the delivery of services in accordance with the needs of the business and IT, while being cognizant of the business resources and financial constraints
  • Champion the interests, challenges, and constraints of IT to the business
  • Ensure effective and transparent communication between the business and IT service providers
  • Measure and monitor progress at clearly defined points in the IT delivery process for all ongoing initiatives to ensure that they are delivered on time, within budget, and meet or exceed business expectations.
  • Track and report on benefits realization and customer satisfaction levels in an effort to drive better business performance.
Education:
Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:
  • 5 to 7 years in related field
  • Minimum seven years of recent experience developing and deploying IT solutions preferably with recent experience in AI
  • Strong project management skills, with a proven ability to manage multiple projects simultaneously and deliver on time and within budget
  • Ability to collaborate, provide technical support, and train staff on new software.
  • Understanding of AI: cognitive computing, large scale machine learning and other emerging technologies
Special Knowledge, Skills and Abilities:
  • Proven decision-making skills
  • Excellent analytical, quantitative, and organization skills
  • Superior written and oral communication skills
  • Ability to work under pressure and handle multiple initiatives while meeting tight deadlines
  • Personal integrity with uncompromising ethical standards
  • Analytical skills and ability to translate user needs into application requirements
  • Must be experienced in the processes used to analyze, design, develop, and implement complex corporate-wide information systems
  • Project management skills and experience in organizing, planning, delegating tasks, and executing large-scale information technology projects
  • Teamwork, written and verbal communication skills, vendor management, conflict resolution, negotiation skills, and financial analysis Strong leadership skills with the ability to influence and mentor others


Supervisory Responsibility:
This position does not have employee direct reports but does serve as a "lead" role for others doing similar work

About Us

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Additional Information

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses

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