Application Support Technician

3 weeks ago


Columbia, United States MGC Inc Full time

MGC, a highly-respected, technology-driven law firm with 22 offices across the US and growing, and recently awarded 2022 Best Places to Work in the Carolinas, seeks an experienced Application Support Technician to join our IT Department, based out of our Columbia, SC office. This position offers flexibility regarding a hybrid/remote work arrangement once trained.

We’re looking for candidates that work well in a fast-paced environment and possess a foundational understanding of coding, which will be integral for assisting with coding our document templates used by our legal teams. Ideal candidates will have 1-3 years of experience with data entry, following documented procedures, and working collaboratively on a team. (Prior law firm or insurance experience would be beneficial, but not necessary.)

The Application Support Technicians work as a team to assist our legal professionals with software and data issues related to their cases. Responsibilities include: working in a ticketing system, organizing and prioritizing work, performing remote troubleshooting with provided tools, inputting and reviewing data for accuracy within the law firm case management system and various billing platforms, troubleshooting and supporting day-to-day functions, and assisting legal professionals in maintaining information on their cases. Additionally, this role will contribute to the coding and maintenance of document templates, enhancing the efficiency and effectiveness of our legal teams.

We have an established training program for this role that includes one-on-one instruction, followed by a period of peer work review, leading to full ownership of the tasks. Support is always just a Teams chat away, ensuring a smooth transition into the team and ongoing assistance whenever needed.


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