Room Attendant

6 days ago

Minneapolis, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

  • Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
  • Maintains cleaning protocols
  • Empty all trash containers and replace with fresh liners
  • Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
  • Ensure removal and appropriate disposition of guest room trays, glass and silverware
  • Clean and vacuum exterior entry and hallways
  • Keep linen closets and supply areas clean and organized
  • Ensure guest laundry and dry-cleaning orders are attended to promptly
  • Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
  • Promptly handles guest complaints or requests and refers to supervisor if unable to handle
  • Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills
  • Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
  • Follows instructions and communicates effectively
  • Works well independently or as part of a team
  • Strong attention to detail
  • Commitment to exceptional guest service
  • Can clean multiple room types and meet the daily cleaning quota
  • Willing to work a flexible schedule including weekends and holidays
  • Adheres to the policies and procedures of the hotel
Physical Demands
  • Perform repetitive hand and arm movements.
  • Ability to lift up to 50 pounds.
  • Ability to pull, push up to 100 pounds.
  • Must be able to squat, bend, kneel and twist.
  • Ability to stand for long periods of time.
  • Occasional lifting of up to 50 pounds


Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

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