Service Desk Analyst

4 weeks ago


Pittsburg, United States Visvero Full time
Job Description
  • Ability to use Excel and other Microsoft Office tools to generate reports and conduct data analysis.
  • Familiarity with different tools for managing work, ITSM Tools (Cherwell, ServiceNow, etc), SharePoint, etc.
  • Ability to review reports and determine actions required for follow up based on defined processes.
  • Ability to work independently with appropriate guidance.
  • Ability to follow up with customers to resolve outstanding issues and escalate as needed.
Benefits
  • Medical Insurance
  • Prescription drug coverage with Home Delivery option
  • Dental Insurance with child orthodontia feature
  • Voluntary Vision Insurance
  • Company matched 401K retirement plan
  • Employee Assistance Plan
  • Life Insurance with AD&D Coverage
  • Long Term Disability Coverage
  • Optional Short Term Disability Coverage
  • Paid Time Off for Holidays, Vacation, Illness
  • Employee Referral Bonuses

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