Patient Access Specialist Lab

2 weeks ago

Jupiter, United States Jupiter Medical Center Full time

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

  • High School Degree or Equivalent
Experience / Qualifications
  • Strong skills with computer data entry, must be able to learn more than one IS data entry system.
  • Familiarity with Word and Excel preferred.
  • Enthusiastic, friendly, patient focused customer service skills.
  • Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
  • Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
  • Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
  • Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction.
  • Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
Position Summary

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.
  • Accurately and efficiently receive and distribute specimens throughout the laboratory.
  • Register patients in hospital computer system, order tests in laboratory computer system, file medical records, answer phones and distribute supplies and reports to customers.
  • Dispatch couriers and transportation techs.
  • Help all outreach clients with their requests and various other duties as requested.
  • Performs medical necessity checking and OIG May be required to crosstrain for phlebotomy or histology aide.
  • Performs other duties as assigned.

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