Field Technical Support

BCforward is currently seeking a highly motivated IT Support/ Desktop Technician for an opportunity in Bothell, WA Position Title: IT Support/ Desktop Technician Location: Bothell, WA, 98021 Anticipated Start Date: 09-17-2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Plus Months (Contract) Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ON-SITE] Pay Range: $24/hr to $25/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: * Assists in investigating and resolving complex installations and maintenance matters of significance. * Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. * Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. * Instructs customers in the operation and maintenance of systems/equipment. * Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. * Acts as a liaison with customers on administrative and technical matters for assigned projects. * Performs analysis and prepares reports on system problem trends and issues Basic Qualifications: * 5+ of field support experience * Ticket and asset management * Strong hardware/software installation, support, and troubleshooting * Windows XP, 10, and 11 experience * Mac OS and iOS support * Network Printer, HP configuration, consumable swaps, and moves * Experience with Active Directory, MS Office, phone security, OS365 * Requires Networking troubleshooting and support * Support skills for VPN connectivity and security * Configuring new PC's/notebooks via imaging, SCCM and standalone * Remote Install software/hardware and support * Knowledge of basic networking concepts and Hands&Eyes support * Lift and carry up to 40lbs Preferred Education and Training * High school or G.E.D. * Lenovo or other vendor certifications * CompTia A+, Network+/Security+ (Preferred but not required) * Apple training (preferred but not required) Work Environment * Office environment * Walk up kiosk/ vending and lock / network printers * Data Center or Telco Closet * May require weekend work for Critical and High Priority support only * Will require shift work/On-call coverage Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Keywords: Field Technician/ IT Support/ Desktop Support About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for m To view the full job description,