Floating Dispatcher Full Time

2 weeks ago


Matthews, United States Peak Limousine Full time

Benefits:

Paid time off

About Peak Limousine Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

Dispatcher Responsibilities

Manage GPS and dispatch chauffeurs for timely service

Track incoming flights and update/manage arrival times

Provide great customer service to clients

Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed

Answer calls from chauffeurs, vendors, affiliates

Google maps - route trips and assist chauffeurs around traffic challenges

Oversee chauffeur routes and arrival times to ensure prompt service

Book new and existing client reservations

Provide excellent customer service via customer focus phone skills

Be able to think critically in a fast paced environment

Qualifications

Must have previous customer service/office experience

Strong communication skills

Desire to provide excellent customer service to clients and our chauffeurs

Multi-tasking skills

Detail Oriented

Understand global time zones and be able to effectively understand and use military time

Must be a self motivator and truly understand the "team" mentality

Critical thinking skills / be able to "think on your feet"

Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience

1 year dispatch experience or equivalent skills preferred

Reliable transportation

Must pass background check

What we are looking for..

We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well.

Compensation Starting at $17/hour

Schedule: Floating Shift with 28-32 hours per week. Mixture of day and night shift will be required and weekends. Sample schedule: Saturdays 7-3 pm, Sundays 11 am-11pm or 1 pm - 11 pm, Mondays 3-11 pm Additional hours may be added through out the week based on need. First 30 days: Training hours: Monday - Friday, 10 - 4 pm your first week and 9-6 pm for the remainder of training.

Applicants must be able to be flexible, yet reliable.

*This role is not a good fit for someone who already has a full time job and is looking to add a secondary employment.

Company Core Values:

Act with Integrity

Be Accountable

Quality of work and service to clients

Honesty and Passion

and last but not least, have a sense of Humor

Benefits PTO package Mental Health day - 1 per qtr, mandatory for FT employees Pay for performance and Growth opportunities, 401k after 1 year of employment

We are a smoke-free facility.


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