Desktop Analyst

1 month ago

Titusville, United States Parrish Health Network Full time
Department:
Information Systems/IT

Schedule/Status:
8:00am-4:30pm; Full time

Standard Hours/Week:

40

General Description:
The Desktop Analyst is responsible for demonstrating Parrish Healthcare's Culture of Choice®, managing and supporting the desktop, applications, and peripherals infrastructure. The Desktop Analyst ensures user environments function as necessary. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:
  • Assisting with installing, configuring, and troubleshooting desktop hardware components, such as computers, monitors, printers, and peripherals. Installing and maintaining software applications, patches, and updates.
  • Responding to end-user inquiries and resolving technical issues related to hardware, software, and network connectivity. Providing remote or on-site support to troubleshoot and resolve desktop-related problems.
  • Assisting in the deployment and imaging of desktop systems, including operating system installations, software configurations, and user profile setups.
  • Facilitating user training sessions to help individuals understand and effectively use desktop systems and applications. Creating documentation, user guides, and knowledge base articles to assist end-users in troubleshooting common issues.
  • Coordinating with the Desktop Admin to implement security measures on desktop systems, such as antivirus software, encryption, and access controls, to ensure data protection and compliance with organizational policies and regulations.
  • Maintaining an inventory of desktop hardware, software licenses, and configurations. Tracking and managing desktop assets throughout their lifecycle, including procurement, installation, upgrades, and retirement.
  • Maintaining current knowledge of new technologies and industry trends to ensure that systems are compatible with current standards.
  • Assisting with the Desktop Admin on coordination with vendors or contractors during technology upgrades or implementations of new systems.
  • Conduct office automation feasibility studies, including workflow analysis, and cost comparison analysis.
  • Performs similar or related duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
Requirements:
Formal Education:
  • Associate's Degree, and/or other two-year College equivalent required (A combination of experience and certifications may be considered).
Work Experience:
  • 1 year to

  • Sr. Technical Analyst

    3 weeks ago

    Titusville, United States Panna Knows LLC Full time

    Who Our Client Is: Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 340,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their...