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LNS Airport- Cross Utilized Agent
2 months ago
Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands.
Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.
Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.
Put your talents to work and join the Southern Airways team today Be part of the biggest little airline where every passenger, every day, and every flight matters - and so do you
JOB TITLE: LNS Airport Cross Utilized Agent
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
KEY RESPONSIBILITIES
- Ensuring FAA, Airline, and airport regulations are followed
- Enforcing safety/security measures and protecting sensitive zones
- Creating and modifying reservations
- Checking in passengers; safely loading and unloading passengers
- Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
- Reviewing baggage tags for accuracy
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Making announcements over a public address system
- Processing credit card payments
- Directing aircraft parking and dispatch on the ramp
- After training, towing aircraft to proper parking positions on the ramp
- Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
Requirements
Knowledge, Skills & Abilities:
- Excellent written and verbal communication skills
- Able to read, write and speak English effectively
- Able to maintain eye contact when speaking with customers
- Professional in appearance and manner
- Ability to learn, understand and communicate the terms of the company's Contract of Carriage
- Courteous in all interactions
- Able to interact effectively with passengers, co-workers, and management
- Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
- Ability to diffuse stressful situations
- Detail-oriented and self-motivated
Education:
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Computer skills - ability to learn reservation and phone systems, proficient with a PC
- Basic math abilities
- Ability to work within a 24/7 operation including holidays
- Ability to pass a 10-year background check and pre-employment drug screen
- At least 18 years of age
- Authorized to work in the U.S. per the Immigration Act of 1986
- Prefer at least 1 year of prior customer service experience
Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical requirements:
- Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
- Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
- Must be able to stand for extended periods of time
- Must be able to work in all weather conditions and in confined spaces
- Must have sufficient vision and the ability to safely perform the essential functions of the position.
- Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity
Approximate % of Time
Sitting: 5
Standing: 70
Walking: 25
100%
Machines and Equipment Used:
Machines, Equipment, Tools
Approximate % of Time
Varied: 100%
Degree of Hand-Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in "on-the-job" travel, including commuting to regular work locations: less than 5%
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
