Enrollment Specialist

4 weeks ago

Richmond, United States Paymerang Full time

As an Enrollment Specialist, you will act as a liaison between our clients and their vendors. In this role, you will be the understanding voice on the other end of the line that partners with our clients to enroll vendors in electronic payments. You’ll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for obtaining payment instructions via phone or email for vendors, contacting approximately 50-75 vendors per day to determine and set up the payment method.

Responsibilities:

  • Manage incoming payments without a confirmed payment method
  • Follow policies and procedures when speaking with clients and vendors
  • Effectively research vendors and match payment instructions
  • Determine what form of electronic payment the vendor will accept
  • Input accurate payment details and manage reports in our application
  • Build strong and sustainable relationships with clients and vendors
  • Meet personal and team qualitative and quantitative targets
  • Hours of Operation: M-F, 8:30 a.m. to 5:00 p.m

Requirements

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification
  • 2 years of customer service experience
  • Demonstrate a strong customer focus
  • Communicate effectively with peers, management, and clients
  • Exercise good judgment and decision-making skills
  • Effective time management
  • Attention to detail with strong written and computer skills
  • Strong phone contact skills, including active listening
  • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook

Preferred Qualifications:

  • 2 years of post-high school education, Associate Degree or Military experience
  • 2 years of experience in a customer contact environment
  • Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience

Benefits

Why You’ll Love It Here

  • Incredible growth potential
  • 100% employer-paid medical and dental premiums for full-time employees
  • 18 days of PTO (& 10 Paid Holidays)
  • 401k retirement plan -- with an available 6% employer match
  • Maternity and Paternity Leave: because both moms and dads are parents
  • Plus, daily catered breakfast and snacks to keep you fueled up throughout the day

Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

Please note, at this time Paymerang is unable to offer sponsorship for this role.

Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation.

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