Guest Experience Representative

3 weeks ago

Chico, United States Oxford Collection Full time
Wage & Job info: $16.00 - $17.00 DOE

The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).

The Guest Experience Representative is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
  • Guest Experience (80%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests.
    Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
  • Administration (10%): Must be aware of inventory of rooms at all times. Reports any guest incidents to Evening Manager, AGM and/or GM. Counts bank and reports discrepancies to management.
  • Other (10%): May participate in drivers program. Other hotel related duties as assigned.
COMPETENCIES
  • Detail Orientation - Is accurate and methodical with details and / or numbers
  • Stress Management - Functions well under stress
  • Adaptability / Flexibility - Maintains focus and positive attitude amidst change or under pressure
  • Interpersonal Communication - Relates well with people, verbally and in written form
  • Customer Focus - Builds positive and fruitful customer relationships
  • Team Orientation - Works cooperatively with others, establisher rapport, and is organizationally sensitive
  • Ethics, Integrity, Values - Ably builds trust, and is widely trusted
  • Company Character - Supports company vision and values
EDUCATION & EXPERIENCE
  • High School Diploma or GED preferred
  • One year customer service preferred
  • Experience with Microsoft Office products
  • Hospitality Experience preferred
JOB REQUIREMENTS
  • Proof of eligibility to work in the United States
  • Reliable transportation to and from work
  • Ability to work a flexible schedule including evening, weekends and holidays
  • Regular and reliable attendance
PHYSICAL REQUIREMENTS
  • Must be able to stand on feet throughout the day;
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
  • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment? We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.

  • Guest Services Representative

    1 month ago

    Chico, United States Enloe Medical Center Full time

    Pay Range: $ 16.09/hr - $ 18.18/hr - $ 20.59/hr *Please note, the highest starting rate as a new hire is $18.18/hr, based on applicable experience. POSITION SUMMARY: The Guest Services representative is responsible for greeting and offering assistance to families, visitors, and patients entering the main lobby of the hospital. The Guest Services...

  • Guest Services Representative

    2 weeks ago

    Chico, California, United States Enloe Medical Center Full time

    Pay Range: $ 16.09/hr - $ 18.18/hr - $ 20.59/hr *Please note, the highest starting rate as a new hire is $18.18/hr, based on applicable experiencePOSITION SUMMARY: The Guest Services representative is responsible for greeting and offering assistance to families, visitors, and patients entering the main lobby of the hospital. The Guest Services Representative...

  • Guest Services Representative

    2 weeks ago

    Chico, United States DoubleTree by Hilton Chico Full time

    Help keep our award-winning status by providing excellent, responsive service on behalf of our hotel! Guest service agents are the heart of our hotel and conduct the business of the hotel’s front office, including customer services, record keeping, telephone operations, guest transportation, reservation taking, and other related activities....

  • Guest Services Representative

    3 weeks ago

    Chico, United States DoubleTree by Hilton Chico Full time

    Job DescriptionJob DescriptionHelp keep our award-winning status by providing excellent, responsive service on behalf of our hotel! Guest service agents are the heart of our hotel and conduct the business of the hotel’s front office, including customer services, record keeping, telephone operations, guest transportation, reservation taking, and other...

  • Guest Concierge

    1 month ago

    Chico, United States Courtesy Automotive Center Full time

    Guest Concierge We are in search of an outgoing and friendly individual to join our team as a Guest Concierge. The Guest Concierge will play a key role in driving sales and providing exceptional customer service to our clients. Responsibilities: -providing exceptional customer service and ensuring the overall satisfaction of guests during their visit -...

  • Receptionist/Customer Service Representative

    6 days ago

    Chico, United States Chico Nissan Hyundai Full time

    Job Title: Receptionist/Customer Service Representative Location: Chico Hyundai Position Type: Full-time We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach. Responsibilities: - Greet and welcome guests in a...

  • Financial Services Professional

    3 weeks ago

    Chico, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Chico, CA, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you...

  • Gas Compliance Representative

    6 days ago

    Chico, United States Pacific Gas & Electric CO Full time

    This is an IBEW Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. An employee who works alone and without direct supervision performing the following compliance related work:Larger Scale/ Co Compliance, Representative, Retail

  • Field Representative

    3 weeks ago

    Chico, United States DB Marketing Associates LLC Full time

    **Looking for great hourly pay?** **Look no further!** Join our team and earn a competitive starting wage of $23 per hour while promoting free Lifeline phones for a great phone service company. We are seeking individuals with excellent customer service skills and a reliable transportation. Job Summary: We are seeking a Field Representative to join our...

  • Customer Service Representative

    1 month ago

    Chico, United States DigitalPath Full time

    **Customer Service Representative** Full-Time in Chico, CA - Entry Level - Customer Service **CUSTOMER SERVICE REPRESENTATIVE** DigitalPath, Inc. is an expanding Chico-based Internet Company that is dedicated to building a positive workplace as we deliver high speed internet to rural communities. We currently have a Full-time opening for a Customer Service...

  • Entry Level Financial Representative

    2 weeks ago

    Chico, California, United States Bankers Life Full time

    Job Title: Entry Level Financial Representative - Insurance SalesAbout the Company: Join Bankers Life, a well-respected brand in the Financial Services industry, with a rich history dating back to 1879. We are dedicated to providing affordable insurance and financial security solutions.Location: Chico, CA, United StatesJob Category: Financial...

  • Bilingual Union Representative

    3 weeks ago

    Chico, United States United Domestic Workers Full time

    **UDW Overview**: United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 170,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for...

  • Administrative Customer Service Representative

    4 weeks ago

    Chico, United States Clark Pest Control Full time

    ** Administrative Customer Service Representative****Job Category****:** Administrative **Requisition Number****:** ADMIN025019 Showing 1 location **Job Details****Description**Since 1950, Clark Pest Control has made the lives of people throughout California and now northwestern Nevada pest-free, worry-free and just plain better.We maintain excellence in...

  • Gas Compliance Representative

    5 days ago

    Chico, United States PG&E Corporation Full time

    Requisition ID # 158520 Job Category: Maintenance / Construction / Operations Job Level: Individual Contributor Business Unit: Gas Operations Work Type: Onsite Job Location: Chico Department Overview Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. Gas Operations is responsible for all aspects of PG&E's gas...

  • Patient Access Representative Iii

    3 weeks ago

    Chico, United States Enloe Medical Center Full time

    Pay Range: $ 20.26/hr - $ 23.81/hr - $ 27.35/hr- Please note, the highest starting rate as a new hire is $23.81/hr, based on applicable experience - Shift starts at 0600 : The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance, financial and...

  • Patient Access Representative III

    4 weeks ago

    Chico, United States Enloe Medical Center Full time

    Pay Range: $ 20.26/hr - $ 23.81/hr **1630 Start time POSITION SUMMARY: The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance, financial and clinical data elements necessary to register patients presenting for treatment. The Incumbent is...

  • Patient Access Representative III

    1 month ago

    Chico, United States Enloe Medical Center Full time

    Pay Range: $20.26/hr - $23.81/hr - $27.35/hr *Please note, the highest starting rate as a new hire is $23.81/hr, based on applicable experience ***This shift starts at 1730 POSITION SUMMARY: The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance,...

  • Patient Access Representative III

    3 weeks ago

    Chico, United States Enloe Medical Center Full time

    Pay Range: $ 20.26/hr - $ 23.81/hr - $ 27.35/hr *Please note, the highest starting rate as a new hire is $23.81/hr, based on applicable experience *Start time: 1830 POSITION SUMMARY: #The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance,...

  • Front Desk Agent Full-Time/Part-Time | Chico Hotel LP

    4 weeks ago

    Chico, United States J. H. Larson Full time

    Front Desk Agent Job Details Job Location Chico Hotel LP - Chico, CA Position Type Full-Time/Part-Time Job Shift Any Description **Job Summary:** * Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then...

  • Gas Compliance Representative

    7 days ago

    CHICO, United States PG&E Corporation Full time

    Requisition ID # 158520 Job Category: Maintenance / Construction / Operations Job Level: Individual ContributorBusiness Unit: Gas OperationsWork Type: OnsiteJob Location: Chico  Department OverviewGas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers.  Gas Operations is responsible for all aspects of PG&E's...