Patient Access Representative

1 week ago

Gilbert, United States Optum Full time
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for providing patient - oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co - pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast - paced, customer - oriented clinical environment.

Hours: Monday-Friday 8:00am to 4:30pm

Location: Our office is located at 1955 W. Frye Road, Chandler, AZ.

We offer 4 weeks of paid training. The hours during training will be 7:00 AM - 3:30 PM from Monday - Friday.

Primary Responsibilities:
  • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
  • Gathers necessary clinical information and processes referrals, pre - certification, pre - determinations, and pre - authorizes according to insurance plan requirements
  • Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
  • Collects patient co - pays as appropriate and conducts conversations with patients on their out - of - pocket financial obligations
  • Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
  • Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
  • Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
  • Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience in a hospital, office, customer service or phone support setting
  • Ability to work 100% onsite at Chandler Regional Medical Center: 1955 W. Frye Road, Chandler, AZ
  • Must be 18 years of age or older
Preferred Qualifications:
  • Experience with Microsoft Office products
  • Experience in a Hospital Patient Registration Department, Physician's Office or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Experience in insurance reimbursement and financial verification
  • Ability to perform basic mathematics for financial payments
  • Experience in requesting and processing financial payments
Soft Skills:
  • Strong interpersonal, communication, and customer service skills
Physical and Work Environment:
  • Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone/headset

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

,

  • Patient Access Representative

    2 months ago

    Gilbert, United States Phoenix Children's Hospital Full time

    The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or...

  • Patient Access Rep

    2 weeks ago

    Gilbert, Arizona, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCMG-MAIN | PCMG Patient Access Category:Patient Access Location:Gilbert Employee Type: RegularPosting #: Posted On: 6/6/2024Position SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix...

  • Patient Access Rep

    3 weeks ago

    Gilbert, United States Phoenix Children's Hospital Full time

    Position Details Department: PCMG-MAIN | PCMG Patient Access Category: Patient Access Location: Gilbert Employee Type: Regular Posting #: 841871 Posted On: 6/6/2024 Position Summary The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital...

  • Patient Access Rep

    4 weeks ago

    Gilbert, United States Phoenix Children's Hospital Full time

    Position Details Department: PCMG-MAIN | PCMG Patient Access Category: Patient Access Location: Gilbert Employee Type: Regular Posting #: 841871 Posted On: 6/6/2024 Position Summary The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital...

  • Acute Patient Access Services Representative Er

    4 weeks ago

    Gilbert, United States Banner Health Full time

    **Primary City/State**: Gilbert, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come...

  • Patient Access Manager

    1 month ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Access ManagerOnsite – Gilbert, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Patient Access Manager

    5 days ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Access ManagerOnsite – Gilbert, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Patient Access Specialist

    4 weeks ago

    Gilbert, United States Syneos Health Inc Full time

    Description You are an expert facilitator: you open doors, foster communication, and bridge the gap. In this role, you will be responsible for the successful growth of patient access initiatives of our client within the assigned geographic territory. The primary focus of the Patient Access Specialist is to leverage strategic insights within targeted...

  • Patient Service Representative

    2 weeks ago

    Gilbert, United States Nationwide Vision Full time

    **Title**:Patient Service Representative **Company**:Nationwide Vision Center **Location**:Gilbert, AZ **Training Provided - No medical/eyecare experience required!** **Pay: $16/hour with commissions** **Perks**: - Full Benefits Package - Medical, Vision, Dental and Life Insurance - 401k + Employer Matching - Paid Time Off and Paid Holidays - Competitive...

  • Patient Services Representative

    3 weeks ago

    Gilbert, United States OrthoArizona Full time

    **Patient Services Representative** **About OrthoArizona**: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over two dozen locations and over 75 orthopedic...

  • Patient Services Representative

    1 month ago

    Gilbert, United States Women's Health Arizona Full time

    Job DescriptionJob DescriptionDescription:The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for...

  • Patient Registration Representative

    3 weeks ago

    Gilbert, United States Optum Full time

    **$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will...

  • Patient Access Specialist Full Time

    2 weeks ago

    Gilbert, United States Comprehensive Interventional Care Centers Full time

    **Patient Access Specialist Full Time **About CIC** Join our dedicated team in providing advanced therapies for patients suffering from a wide range of conditions. We are dedicated to patient-centered care and have been recognized by our colleagues in the medical industry for providing the highest level of care in a non-intimidating environment. As the...

  • Patient Registration Representative

    2 weeks ago

    Gilbert, United States Optum Full time

    $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Provider Relations Representative

    2 weeks ago

    Gilbert, United States Arkos Health Full time

    **Our Organization**: Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and...

  • Provider Relations Representative

    4 weeks ago

    Gilbert, United States Arkos Health Full time

    **This is an in-office position with mínimal travel in the field.** **Our Organization**: Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a...

  • Provider Relations Representative

    2 weeks ago

    Gilbert, Arizona, United States Arkos Health Full time

    This is an in-field position covering the Scottsdale surrounding area.Our Organization:Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light...

  • Patient Educator

    2 weeks ago

    Gilbert, United States Serenity Healthcare, LLC Full time

    Patient Educator Onsite - Gilbert, AZ Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Educator for our Gilbert,...

  • Provider Relations Representative

    4 weeks ago

    Gilbert, United States Arkos Health Full time

    **This is an in-field position covering the Scottsdale surrounding area.** **Our Organization**: Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software,...

  • Patient Educator

    3 weeks ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient EducatorOnsite - Gilbert, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a...