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Administrative Support Specialist

4 weeks ago

Walnut Creek, California, United States Marsh McLennan Agency Full time

Summary

Join our dynamic team as an Administrative Support Specialist, where you will play a key role in assisting the Employee Health & Benefits and Business Insurance service teams. Your responsibilities will include efficiently managing phone communications, welcoming visitors, and handling mail. This position also involves a variety of clerical tasks such as scanning, electronic filing, and desktop publishing.

Essential Duties & Responsibilities

  • Deliver exceptional administrative and operational support for the Employee Health & Benefits service team.
  • Organize and schedule carrier meetings to ensure seamless coordination.
  • Collect data and meticulously maintain information within BenefitPoint.
  • Create and curate benefit contacts within BenefitPoint for streamlined access.
  • Assist the client service team by preparing marketing and renewal presentations, open enrollment communications, and other client materials.
  • Support various additional projects as assigned to enhance team productivity.
  • Provide comprehensive administrative and operational support for the Business Insurance service team.
  • Download critical policy documents from carrier websites and integrate them into the document management system.
  • Identify and scan client policies, endorsements, certificates, and correspondence into the appropriate systems.
  • Maintain organized filing in ImageRight and establish tasks within the system.
  • Conduct basic research in Sagitta to support team efforts.
  • Cultivate strong relationships with members of the client service teams.
  • Manage Reception Desk duties:
  • Professionally answer incoming calls and direct them to the correct associate.
  • Welcome visitors, offering parking validation, assisting with the login process, and notifying the relevant associate of their arrival.
  • Process all incoming and inter-office mail efficiently.
  • Maintain the conference room calendar, assisting with meeting setups and take-downs.
  • Perform clerical tasks, including copying, faxing, mailings, assembling binders, and producing client ID cards.

Education and/or Experience

The ideal candidate is service-oriented, possesses high personal standards, and has a hands-on work style. This role requires someone who thrives in a fast-paced environment, adept at managing multiple tasks, frequently adjusting priorities, and handling interruptions. Additionally, the following qualifications are necessary:

  • Bachelor's degree.
  • Typing speed of a minimum of 65wpm and proficiency in MS Office software, preferably version 2016.
  • Strong basic math skills and professional-level writing abilities.
  • Proficient with personal computers and Microsoft Office applications (Word, Excel, and PowerPoint) to create presentations and documents, with solid data entry skills.
  • Excellent phone demeanor and a polished appearance.
  • Ability to organize resources and prioritize tasks effectively.
  • Alert, positive, and approachable demeanor.
  • Dependable with a keen attention to detail, thriving in a collaborative team environment.

Work Environment & Physical Demands

  • Capability to use a computer keyboard and remain seated for extended periods.
  • Work is conducted in a standard office environment.

The hourly rate range for this role is $24.83 to $25.81.

We take pride in fostering a culture that values diverse backgrounds and perspectives among our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and a comprehensive benefits package, including health and welfare, tuition assistance, 401K, employee assistance programs, partnership benefits, career mobility, employee networks, volunteer opportunities, and more.