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Branch Service Manager

2 months ago

Fairburn, United States Ameris Full time

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Branch Service Manager is responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. The position is also responsible for assessing skillsets, assigning resources, and serving as a coach to drive team and individual performance to meet sales and service objectives. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank’s Mission, Vision, Purpose, Experience Expectations, and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

· Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

· Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales and service goals objectives as outlined by Bank leadership

· Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Assistant Branch Managers, Head Tellers, and Travel Bankers

· Responsible for optimizing use of resources to meet operational needs of the branch

· Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning

· Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence

· Manages branch safety, security, and compliance

· Protects against criminal or fraudulent activity, risk or exposure

· Performs regular audits of vault and teller cash with proper documentation

· Responsible maintaining customer base and meet growth expectations

· Ensures regular communication with Bank leadership

· Maintains knowledge of banking products, programs, services, and promotions

· Leads training and staff meetings

· Approves policy exceptions within authorized limits

· Responsible for achievement of branch objectives, sales and service objectives as set by Bank leadership

· May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets

· Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty

· Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

· Highly motivated team-player with ability to develop and maintain collaborative relationships

· Strong written and verbal communication skills

· Knowledge of branch operations

· Knowledge of banking policies and procedures

· Intermediate PC proficiency

· Intermediate proficiency in Google Docs and Microsoft Office products

Industry and Work Experience:

· 3 or more years of retail banking experience required

· Supervisory, leadership or mentoring experience required

· Branch operations experience required

· Cross selling experience required

· Sales management and business development experience preferred

· Consumer credit experience preferred

Academic:

· High school diploma or GED required

· Bachelor’s degree in finance or related field preferred

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

  • Medical, Dental and Vision Insurance
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
  • Life Insurance provided at no additional cost to employees
  • Accidental Death & Dismemberment Coverage
  • Long-Term Disability Coverage
  • Paid Sick and Vacation Leave
  • 11 Holidays
  • Volunteer/Service Day
  • Employee Stock Purchase Plan
  • 401(k) Retirement Plan
  • Ameris Bank matches 50% of your first 8% of contributions to the plan
  • Flexible Spending Accounts
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Supplemental Life & Other Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Legal Insurance
  • Employee Assistance Program
  • Employee Advocacy Program
  • Tickets at Work (Entertainment discounts for Ameris Bank Employees)
  • AT&T Employee Discount
  • Wellness Discounts for Medical Premiums and Other Rewards
  • Employee Referral Incentive
  • Education Assistance
  • Employee Resource Groups
Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
  • Free Interest Checking
  • Free Safe Deposit Box
  • Free Money Orders, Travelers’ Checks and Cashier Checks
  • Discount on Mortgage Origination Fee
  • Free Online Banking and Free Unlimited Online Bill Payment
  • Employee Banking Perks


Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)