BMW Genius Delivery Specialist

7 days ago

Tallahassee, United States BMW Jaguar Land Rover Tallahassee Full time

BMW of Tallahassee, FL is hiring a BMW Genius to perform final delivery of new and certified used BMW vehicles in accordance with the Customer Delivery Process and to assist customers with any after delivery technical questions they might have. 

In this position, you will perform outstanding BMW deliveries, properly educating clients, ensuring they begin their ownership experience with a strong level of comfort and full knowledge of the vehicle's high-tech features and functions of their vehicles. Training provided.

BMW of Tallahassee is part of the Crown Automotive Group, a family-owned dealership headquartered in St. Petersburg, Florida, with dealership groupings in Tallahassee, Florida; Tennessee; and Dublin, Ohio in addition to our Cleveland and Chattanooga TN stores

We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team

We prefer to promote from within. Many of our managers rose through the ranks this way. The opportunities are truly limitless

If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to APPLY NOW

Our Benefits Include:

  • Medical, dental and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • The stability of an established company
  • Opportunity for growth and advancement through training opportunities
  • Opportunities to serve your community
  • A safe and environmentally conscious work environment

Below is a 'highlight' list of BMW Genius Responsibilities:

  • Ensures that vehicle has met all pre-delivery checklist requirements.
  • Programs personalized settings prior to customer delivery
  • Sets expectations for length of delivery
  • Assesses client knowledge and priorities to personalize delivery
  • Provides complete overview - explanation and demonstration - of the functions, operations of all vehicle systems, features and technologies in the delivery of a new BMW, focusing on customer comfort level and retention.
  • Resolves client inquires for vehicle technology issues
  • Assists clients at the service drive.
  • Delivers vehicles off site, as required, and occasionally on site. This may require travel, in some cases overnight.
  • Ensures personal availability at odd hours to facilitate delivery at the customers request/convenience, thus the schedule will be determined by available deliveries
  • Answers product questions on the telephone and during walk-ins.
  • Trains the sales and service staff on key technologies, how to best explain and demonstrate them to the client.
  • Troubleshoots vehicle technology features.
  • Maintains the highest level of CSI consistent with the goals of the department.
  • Other duties may be assigned, based on company’s needs.

Skills/Abilities and Experience Required for this Position include:

  • Customer Service or Retail Sales Experience is helpful
  • Excellent interpersonal/communication skills and customer service skills – approachable, cheerful, helpful, etc.
  • Ability to complete detailed paperwork.
  • Exceptional teamwork skills.
  • Maintains professional appearance and demeanor at all times.
  • Commitment to company values.
  • Current Driver’s License and ability to meet US employment and Crown’s eligibility requirements
  • High School Graduate or GED
  • Background Check/Drug Screen Required

APPLY NOW

Thank you for your interest in joining our team

EOE/DFWP

Why choose Crown?

Crown Automotive is family owned since 1969.
We care, and it’s important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John’s Hopkins All Children’s Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few.
We’re the official automotive dealers of the Rays and the Tampa Bay Lightning.  Recognized as a Top Workplace in 2021 and 2022 by the Tampa Bay Times.

Crown is an award winning team in the constantly changing automotive space and a growing company. 
We are proud of our company and team

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