Ann Inc

2 months ago

Cleveland, United States Saxon Global Full time

Hi

Hope you are doing well

Actually, I reached you regarding job opportunity if you are interested then please share me your resume at gopal.j@saxonglobal.com

Position: Desktop Engineer

Location: Beachwood Ohio (Onsite)

Job Type: Fulltime

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

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