Transition Specialist, Ohio Options for Adults, Aspire

2 weeks ago

Highland Hills, United States Tri C Company Inc Full time
Transition Specialist, Ohio Options for Adults, Aspire

Department: Ohio Options for Adults, Aspire

Location: Eastern Campus

Reports To: Executive Director, Ohio Options for Adults

Recruitment Type: External/Internal

Requisition ID: req4882

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30 a.m. - 5:00 p.m.

Number of Openings: 1

Job Description:

SUMMARY

Provides guidance to Aspire program students before and duringtheir first semester in completing the necessary steps and accessingappropriate student support services to aid the transition to college. Providestransition services and follow up to over 1,000 students in the program. Works onfirst year transition programs and activities and coordinates with otherstudent support personnel across the College.

ESSENTIALFUNCTIONS
  • Refers students to appropriate support services and utilizes a case management approach to working with, supporting, communication and tracking interactions with students in the program
  • Responsible for connecting new, returning and continuing students with enrollment and completion support services, and co-curricular activities
  • Recruits potential students for Integrated Education and Training opportunities (IET)
  • Supports the enrollment and retention processes by assisting students with navigating My Tri-C Space, assessment scores, self-service registration, unofficial educational record, basic financial aid information, current class schedule and orientation assistance
  • Composes and prepares transition correspondence to continuously remain in contact with Aspire students and staff
  • Coordinates the follow-up communication plan for Applied-not-Registered students
  • Develops and presents transition services information to over sixty Aspire classrooms
  • Conducts external outreach in the community to present Ohio Options for Adults Transition services available
  • Works with other departments to coordinate on campus tours and participation in campus recruitment activities
  • Effectively prioritizes work and uses initiative to suggest and implement process improvements
  • Maintains accurate program records and assists with metric tracking and report preparation
  • Conducts periodic follow-up with students who have transitioned by discussing employment, career development and provides additional support if needed
  • Responsible for tracking the results of transitional services in the program's database and state agency
  • Provides a full range of support to the Ohio Options for Adults program
  • Performs other duties as assigned
REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING
  • Bachelor's Degree
    • Significant related experience may substitute for education
  • Minimum of two years of demonstrated full-time experience working in college student retention services
  • Demonstrated experience making sound decisions that affect a work unit or team
  • Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
KNOWLEDGE,SKILLS and ABILITIES
  • Possess basic knowledge of fundamental adult learning concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus
  • Possess strong organizational and time-management skills
  • Possess excellent written, verbal and interpersonal communication skills
  • Ability to foster a team environment and work collaboratively
  • Ability to research and analyze issues and develop solutions
  • Ability to manage multiple projects simultaneously in a deadline-driven environment
  • Ability to work accurately with great attention to detail
  • Excellent customer service skills and proven ability to develop and sustain productive customer relationships
  • Ability to effectively respond to requests from multiple levels of the College in various departments
  • Demonstrated basic project management skills
  • Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Ability to occasionally work some evenings and weekends as needed
  • Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIES

CRITICALCOMPETENCIES
  • Service Focus
  • Communication
  • Quality of Work
VERYIMPORTANT COMPETENCIES
  • Time Utilization
  • Adaptability
IMPORTANT COMPETENCIES
  • Collaboration
  • Continuous Improvement
PREFERRED QUALIFICATIONS

EDUCATION ANDEXPERIENCE/TRAINING
  • Master's Degree
  • Demonstrated experience with the Banner system and other College-specific software
KNOWLEDGE, SKILLS andABILITIES
  • Possess knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel
PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite


Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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