IT Support Technician

1 week ago


Dublin, United States Friendship Village of Dublin Full time
Are you solution oriented and have a desire to make a difference in the lives of others? Friendship Village of Dublin is now looking for IT Support Technicians for our highly rated retirement community

Benefits:
  • Starting rate $22 per hour.
  • Medical, Vision, & Dental insurance options
  • 403(b) retirement plan options with an employer match
  • Plenty of paid time off
  • Annual pay increases
  • Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education
  • Opportunities for career growth within FVD
Responsibilities:
  • Prove 5-Star Service for our amazing Residents
  • Building relationships with our wonderful residents
  • Work with a high quality, collaborative team.
  • Provides 1 tier support to community staff and assists with execution of IT projects as needed including basic O365 support.
  • Provides basic network infrastructure support including cabling, switch and network device setup.
  • Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
  • Assists with the maintenance of proper hardware inventory, set up and installation of PCs and printer replacements.
  • Coordinates technology aspects of office moves and employee onboarding.
  • Provides basic computer skills training to residents and staff. Trains residents and staff on basic computer skills.
  • Provides in home computer service to residents and supports resident activities that require technical expertise. Supports resident activities that require technical expertise and provides in home computer service.
  • May assist in supporting community AV equipment.
  • Demonstrates superior hospitality skills while providing timely customer service.
  • Identifies and assists with development and refinement of troubleshooting tips and support processes.
Qualifications:
  • A desire to make a difference
  • Willingness to grow
  • Bachelor's Degree in Information Technology, Information Sciences, or related discipline - or equivalent skills and experience
  • 1-3 years in a Technical Support Role
  • Ticketing system experience
  • Love your job

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