IT Support Technician
1 week ago
Benefits:
- Starting rate $22 per hour.
- Medical, Vision, & Dental insurance options
- 403(b) retirement plan options with an employer match
- Plenty of paid time off
- Annual pay increases
- Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education
- Opportunities for career growth within FVD
- Prove 5-Star Service for our amazing Residents
- Building relationships with our wonderful residents
- Work with a high quality, collaborative team.
- Provides 1 tier support to community staff and assists with execution of IT projects as needed including basic O365 support.
- Provides basic network infrastructure support including cabling, switch and network device setup.
- Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
- Assists with the maintenance of proper hardware inventory, set up and installation of PCs and printer replacements.
- Coordinates technology aspects of office moves and employee onboarding.
- Provides basic computer skills training to residents and staff. Trains residents and staff on basic computer skills.
- Provides in home computer service to residents and supports resident activities that require technical expertise. Supports resident activities that require technical expertise and provides in home computer service.
- May assist in supporting community AV equipment.
- Demonstrates superior hospitality skills while providing timely customer service.
- Identifies and assists with development and refinement of troubleshooting tips and support processes.
- A desire to make a difference
- Willingness to grow
- Bachelor's Degree in Information Technology, Information Sciences, or related discipline - or equivalent skills and experience
- 1-3 years in a Technical Support Role
- Ticketing system experience
- Love your job
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