Veterinary Technician Lead

3 weeks ago


Philadelphia, United States Art City Vets and Urgent Care Full time

Veterinary Technician Lead

Job Type

Full-time/ Hourly

Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More

Qualifications
• High school or equivalent (Required)
• Minimum of 2 years’ experience in veterinary medicine as a veterinary technician.
• Leadership experience preferred.
• CVT, LVT, RVT license preferred.

Description

Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.

This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.

A variety of shifts including nights and weekends and holidays are required.

Summary:

The responsibilities of the Lead Veterinary Technician include, but are not limited to the following activities:

-Assist with day-to-day oversight of the hospital functions – assigning roles to team members, assigning triage times, and keeping the flow through the departments.

-Ensuring daily checklists and responsibilities are being completed by the technicians. Delegating tasks as needed.

-Help keep the team on task and ensure excessive idle time or phone usage. Assign tasks to technicians during downtime as needed.

-Maintaining and supporting a positive client experience.

-Provide additional support to all of the technicians and management team by resolving client questions and conflicts as they arise and reporting them to management.

-Monitor various communication channels throughout the day to ensure tasks are being completed. Address uncompleted tasks and delegate as necessary.

-Be the point of contact for going home early, coming in late, callouts, making cuts, etc.

-Cover gaps in the schedule.

-Assist with training where needed. Collaborate with management to develop new training techniques.

-Oversee and provide support to all technician and technician assistants, including flow of the floor.

-Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.

-Proactively identify solutions to overcome unexpected volume, delays, staffing shortage, etc.

-Maintain a positive work environment for all employees by shutting down negative talk on the floor. Ensure no gossip, bullying or discrimination to other employees and/or clients.

-Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.

-Attend regular department meetings.

-Check ACV email on a regular basis to ensure timely communication with management and staff.


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