Quality Assurance Specialist
4 weeks ago
*Description:*
**Hybrid - Must be near and open to driving to Vienna, VA 8 days a month**
Description:
To support the company's quality control program for all lending products (real estate and
consumer). Assess workflows, including loan processing and appraisals, to ensure compliance
with investor mandated quality control program guidelines and federal and state regulations.
Recommend solutions for identified product risk exposure. Provide administrative support for
the Investor Quality Assurance function and contribute to smooth and efficient section
operations. Works under supervision.
Responsibilities:
* Collate, image and track all pertinent/required documentation to support loan decisioning
* Conduct routine quality control reviews of documents to ensure adherence to all
regulations and requirements; communicate and/or correct errors/omissions
* Identify, index and scan loan documents generated and received by the branch
* Compile data and create follow-up memoranda for distribution; ensure outstanding
requests are fulfilled
* Proofread outgoing documents for procedural, typographical and grammatical accuracy;
correct/ recommend adjustments to originator
* Provide standard report updates, including statistical maintenance for management
* Serve as information liaison with loan applicants, seller, attorneys, underwriters and/or
agent; resolve related discrepancies/errors/misunderstandings
* Serve as point of contact for external vendors and contacts (appraisal management
company or credit bureaus) to resolve accounting and/or record discrepancies
* Liaise with department staff on the monthly quality assurance reports/results; track
corrections and conduct related follow-up
* Provide standard guidance on the quality assurance process while addressing member
concerns
* Build and maintain relationships with team members, management, key stakeholders
and/or external contacts (vendors, etc.)
* Order and track supplies, equipment and services through Procurement to Pay System
(P2P)
* Maintain basic office equipment, troubleshoot basic technical problems and coordinate
servicing
* Sort and distribute incoming mail and other correspondence
* Monitor branch budgeting and track purchasing; maintain records for business expenses
* Perform other duties as assigned
*Skills:*
Quality assurance, real estate, lending, mortgage, quality control, quality control/assurance
*Additional Skills & Qualifications:*
Desired Skills
* Real Estate Lending experience
* Experience working in Empower
* Proficient in MS Excel, Outlook, & Word
* Working knowledge of Freddie Mac and/or Fannie Mae guidelines
-Familiarity with financial institution and lending practices, principles and regulations
* Exposure to the mortgage lending industry
* Exposure to mortgage lending quality control, post settlement or mortgage evaluation
* Ability to handle multiple tasks simultaneously with a high degree of accuracy
* Ability to work independently and in a team environment
* Desired - Knowledge of the company's mortgage servicing system-of-record
* Desired - Knowledge of Real Estate Lending systems, policies, procedures, practices
and/or actions
* Desired - Knowledge of the company's Mortgage Production and/or Servicing Systems
* Desired - Knowledge of NCUA rules, regulations and federal laws pertaining to
consumer lending
* Desired - Experience using document scanning or imaging equipment
* Desired - Knowledge of the company's products, services, programs, policies and
procedures
* Clerical, technical or administrative skills
* Knowledge of word processing and spreadsheet software skills
* Knowledge of database and presentation software skills
* Knowledge of and skill creating reports and utilizing data from several sources
* Knowledge of organizational, planning and time management skills
* Knowledge of verbal and written communication skills
* Skill interacting with staff, management, vendors and members diplomatically and
tactfully
* Research, analytical, and problem solving skills
* Skill exercising initiative and using good judgment to make sound decisions
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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