System Navigator

3 weeks ago

San Francisco, United States Pacific Clinics Full time
Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

  • Pay Range: $26.44-$30.57 per hour. Compensation may vary based on skills, experience, education, and location.
  • Mon-Fri, 9am-5pm
  • We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more
  • Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
Program Description:
Enhanced Care Management (ECM) is a program within a far-reaching, multiyear plan to transform California's Medi-Cal system, known as California Advancing and Innovating Medi-Cal (CalAIM). Led by California's Department of Health Care Services, the goal of CalAIM is to help integrate Medi-Cal more seamlessly with other social services and help improve outcomes for the millions of Californians covered by Medi-Cal, especially those with the most complex needs. Customers enrolled in the ECM program receive comprehensive care management from a single System Navigator who coordinates all their health and health-related care, including physical, mental, and dental care, and social services. ECM makes it easier for customers to get the right care at the right time in the right setting and receive comprehensive care that goes beyond the doctor’s office or hospital. Come join our team, partnering with managed care health plans, and change the landscape of Behavioral Health and integrated care in our state

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Exhibit behaviors consistent with the Service Principles. Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being. This includes providing assistance (e.g., attending appointments, providing community linkages) and supporting education related to physical health, behavioral health, and social determinants of health. Supports whole-person care principles.

RESPONSIBILITIES AND DUTIES

  1. Works actively with the program’s other team members to develop strategies for outreachto consumers who tend to isolate themselves.
  2. In coordination with a multidisciplinary team, assist consumers in selecting services and/orprograms that will be useful in achieving their recovery and/or treatment goals.
  3. Demonstrates a commitment to consumer choice and empowerment.
  4. Demonstrates an ability to develop respectful interpersonal relationships with consumerswhile maintaining appropriate boundaries.
  5. Assists and supports consumers with identifying, linking to and appropriately utilizinghealthcare resources including the member’s primary care physician as well as specialty care providers, dental care and vision care, if applicable.
  6. Assists and supports members with establishing benefits such as Supplemental SecurityIncome (SSI), Medi-Cal and other benefits for which they are eligible.
  7. Assists and supports members with identifying their housing needs and/or resources in thecommunity to meet these needs.
  8. Assists and supports members with linking to and participating in substance abuseservices both on-site, if available, as well as in the community.
  9. Assists and supports members with linking to and utilizing education and employmentservices.
  10. Assists consumers in learning social skills and independent living skills that facilitatecommunity. Integration including budgeting, transportation and grooming and hygiene.
  11. Supports consumer’s integration into the community through social and recreationalactivities.
  12. Develop and facilitate peer support and self-help groups as appropriate to recovery/treatment goals.
  13. Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
  14. Increases awareness and provide linkage to self-help programs and consumer advocacyorganizations that promote recovery.
  15. Supports the vocational choices consumers make and assist them in overcoming barriersto employment.
  16. Encourages and supports members’ skills and talents.
  17. Maintains billable services consistent with program needs and funding sourceexpectations, through documentation and other required paperwork.
  18. Participates in off-site presentations introducing the program to community partners andpotential new consumers.
  19. Attends and participates in staff meetings on a regular basis to provide input towardsprogram development and staff training.
  20. Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
  21. Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
  22. Reports to work on time and maintains reliable and regular attendance.
  23. Models the agency’s mission and core values in all communication and correspondence.
  24. Communicates effectively in a culturally competent manner with a diverse memberpopulation and promotes favorable interaction with managers, co-workers and others.
  25. Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
  26. Use their voice to direct treatment.
  27. Participates in continuous learning process as it relates to engaging consumers.
  28. Required to meet applicable productivity and documentation requirements.
  29. Assists with the design and implementation of internal and external trainings about the caregiver/support system.
  30. Holds staff accountable to service delivery principles related to the consumer/family voice, choice, access, pace and process, through sharing personal experience, engaging in team meetings and consultations with staff internally and externally.
  31. Models and coaches effective coping techniques for consumers, caregivers/support system.
OTHER JOB AND RESPONSIBILITES
  1. Practices self-care remains aware that others may be contending with stress and treats other with grace.
  2. Performs other related responsibilities, as assigned, to support specific department/business needs.


JOB SPECIFIC COMPETENCIES
  • Conflict Resolution
  • Documents Clearly and Accurately
  • Encouraging Customer Focus
  • Learning on the Fly
  • Time Management
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE
  • High school diploma or GED preferred but is not required.
  • Completion of Mental Health Worker Training Course is highly desirable.
  • Position is reserved for an individual who has lived or knows someone with lived experience with mental illness or the mental health system.
HIGHLY DESIRABLE QUALIFICATIONS
  • Self-identified as a person with lived (or family) experience with mental illness and the mental health system.
  • Ability to identify recovery principles and explain their recovery process.
OTHER SPECIFIC REQUIRMENTS
  • Must possess a valid California driver's license and maintain an insurable driving record under the agency’s liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation, if applicable.
  • National Provider Identifier (NPI) registered as a Mental Health Worker
  • Must know or quickly acquire extensive knowledge of local community resources.


Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.

  • Ally Navigator

    5 days ago

    San Francisco, United States Trial Library Full time

    Our mission is to improve health equity by expanding access to cancer precision medicine. Trial Library, Inc. is a venture-backed startup founded in 2022 to address inequities in clinical trial participation. Our technology is integrated with human-led navigation to enable clinical trial discovery for anyone, anywhere. Our vision is to be the leading...

  • Patient Navigator

    4 weeks ago

    San Francisco, United States University of California San Francisco Full time

    Under the direction of the Administrative Director, Medical Director, and guided by the policies and procedures of the Ambulatory Services and the department, the Patient Navigator for Center for Pregnancy Options (CPO) assists in the delivery of patient-centered care to patients in the UCSF Women’s - Health family planning practice. S/he provides...

  • Youth Systems Navigator

    4 days ago

    San Diego, United States San Diego LGBT Community Center Full time

    Job DescriptionJob DescriptionWELCOME TO YOUR CENTER!Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant,...

  • Care Navigator

    4 days ago

    San Francisco, California, United States Upward Health Full time

    Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the...

  • Care Navigator

    3 days ago

    San Francisco, United States Upward Health Full time

    Job DescriptionJob DescriptionUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are...

  • Youth Systems Navigator

    4 days ago

    San Diego, United States San Diego LGBT Community Center Full time

    WELCOME TO YOUR CENTER!Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the...

  • Senior Guidance, Navigation, and Control Engineer

    2 days ago

    San Francisco, United States Astranis Full time

    Senior Guidance, Navigation, and Control Engineer As a Senior Guidance, Navigation, and Control Engineer for Astranis, you will lead efforts to design, implement, and test algorithms to control the position and orientation of our satellites.  Additionally, you will work across both software and hardware systems while overseeing the simulation and...

  • Housing Navigator

    5 days ago

    San Francisco, United States Hamilton Families Full time

    Housing Navigator Position Type: Full Time Compensation: $28/hour Union Representation: OPEIU Local 29 Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter...

  • Digital Peer Navigator

    3 days ago

    San Francisco, United States Mental Health Association of San Francisco Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Digital Peer NavigatorPOSITION TYPE: Full-time (40 hours); non-exemptPAY RANGE: $25 HourlyREPORTS TO: Digital Inclusion Program ManagerHOURS:Hours: 9 am - 5 pmDays: Monday to FridayHybrid remote work flexibility, expected to work at the MHASF office in San FranciscoBENEFITS:100% Employer Paid Medical: Kaiser HMO...

  • Senior Guidance, Navigation, and Control Engineer

    1 month ago

    San Francisco, CA, United States Astranis Full time

    Senior Guidance, Navigation, and Control Engineer As a Senior Guidance, Navigation, and Control Engineer for Astranis, you will lead efforts to design, implement, and test algorithms to control the position and orientation of our satellites.  Additionally, you will work across both software and hardware systems while overseeing the simulation and...

  • Guidance, Navigation, and Control Engineer

    1 day ago

    San Francisco, United States Astranis Full time

    Guidance, Navigation, and Control Engineer Astranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online. As a team, we’ve launched two satellites into orbit,...

  • Housing Navigator

    3 days ago

    San Diego, United States Independent Living Systems Full time

    **ABOUT US** Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost,...

  • Housing Navigator

    2 days ago

    San Francisco, United States Hamilton Families Full time

    Housing Navigator - Bilingual (Spanish) Position Type: Full Time Compensation: $28/hour + $1.50/hour bilingual premium Union Representation: OPEIU Local 29 Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed...

  • Housing Navigator

    3 days ago

    San Francisco, United States Hamilton Families Full time

    Housing Navigator - Bilingual (Spanish) Position Type: Full Time Compensation: $28/hour + $1.50/hour bilingual premium Union Representation: OPEIU Local 29 Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed...

  • Health Enrollment Navigator

    3 days ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionThe Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless...

  • Fullstack Software Engineer

    2 weeks ago

    San Francisco, United States Hivemapper Full time

    Hivemapper is a decentralized global mapping data network built by 10s of thousands of people. 3D edge detections, high resolution imagery, GNSS, IMU, etc. are automatically offloaded for further offline processing and analysis (sensor fusion, 3D reconstruction, ML, human-in-the-loop, etc.). 2024 will see us 10x the number of contributors to the network. ...

  • Housing Navigator

    3 days ago

    San Francisco, United States Hamilton Families Full time

    Job DescriptionJob DescriptionHousing Navigator - Bilingual (Spanish) Position Type: Full TimeCompensation: $28/hour + $1.50/hour bilingual premium Union Representation: OPEIU Local 29Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless...

  • Services Navigator $23

    4 days ago

    San Francisco, United States San Francisco AIDS Foundation Full time

    ORGANIZATIONAL SUMMARY  San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Ultimately, we strive for a day when race is not a barrier to health and wellness, substance use is not stigmatized, HIV status does not determine quality of life, and HIV transmission is...

  • Housing Navigator

    1 month ago

    San Diego, United States San Diego Youth Services Full time

    Job DescriptionJob DescriptionSan Diego Youth ServicesJOB ANNOUNCEMENTHousing NavigatorSan Diego Youth Services seeks a Housing Navigator in the Tay Academy Program to be based at Golden Hill Campus.  This is a full time & exempt position reporting to the Program ManagerSan Diego Youth Services:  Who we areSan Diego Youth Services has helped improve the...

  • IT Systems Manager

    3 weeks ago

    San Francisco, United States Pierce Technology Corporation Full time

    Managing IT budget for systems and prioritizing funds based on primary department goals Monitoring the productivity and performance levels of IT employees and conducting performance reviews Maintaining collaborative relationships with other department heads to determine their technology needs Delegating repair and installation requests to the Junior System...