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TPA Tech Services Associate

1 month ago

Chicopee, United States USI Holdings Corporation Full time
General Description: The TPA Tech Services Associate role focuses on the executive level. Duties include fielding telephone calls, mail, word processing, filing and billing.

**Role must be worked on site at our Chicopee office location**

Responsibilities:
  • Supports the managed care manager and supervisor, and utilization review staff.
  • Log First Reports of Injury into claims system.
  • Review, accept and assign treatment request to the utilization review nurse within time frames of the Department of Industrial Accident standards.
  • Answers office phone and directs calls appropriately while maintaining accurate system notes and data entry.
  • Provide excellent customer service.
  • Scanning duties may include confidential documentation such as medical records and treatment determinations to providers, attorneys, nurse case managers and assigned claims personnel.
  • Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and other communications timely.
  • Assist with set up and coordination of meetings and conferences.
  • Assist with the utilization review manager and supervisor developing monthly reports for internal management and external customers.
  • Special projects and other duties as assigned.
Knowledge, Skills and Abilities:
  • Must have experience with administrative and office management. Insurance industry experience is preferred.
  • College degree preferred.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Knowledge of clerical and administrative procedures.
  • Knowledge of consumer service practices and principles.
  • Strong keyboard skills.
  • Good communication skills and professional personal presentation.
  • Organizing, planning, and customer service orientation
  • Detail oriented with the ability to organize effectively.
  • Should be honest, respectful, and trustworthy.
  • Ability to handle sensitive information and maintain a high level of confidentiality
  • Ability to work in a fast paced environment without direct supervision and able to demonstrate considerable initiative.
Comp: 48K plus bonus

#LI-NM2

Why USI?

With more than $2.5 billion in revenue and over 10,000 associates across 200+ offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.

Committed to a Diverse, Equitable, and Inclusive Workplace

Our award-winning I'm With U diversity, equity, and inclusion program educated our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers for six consecutive years (2018-2023).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance four years in a row (2020-2023).
  • Recipient of the American Heart Association's Gold Status for a maintaining a culture of health and well-being five years in a row (2018-2022).
  • Visit our Awards and Accolades page for a complete list of industry awards and recognitions


USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Job ID:

28624