Transition Coordinator
2 weeks ago
Location:
Pennsauken - 6991 North Park Dr.Employment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Job Summary:
Coordinates with referring physicians, care team members, patients and caregivers to provide assistance and resources of services offered within Virtua. Educates and connects consumers interested in Virtua Health to appointments, referrals and utilization of services available across the continuum. Serves as a liaison to coordinate between referring physicians, patients, specialists, and other Virtua services and resources.
Job Responsibilities:
- Coordinates resources and services to support transitions in care from the acute to post-acute and ambulatory/community settings.
- Facilitates access through follow-up appointment scheduling and resource options to improve patient quality outcomes.
- Facilitate acute care transitions to homecare, sub-acute rehab (SAR), acute rehab, and long-term acute care hospital (LTACH) and work with customers to schedule primary care, specialty care and diagnostic testing appointments for transitions in the community.
- Coordinate DME (Durable Medical Equipment) providers and transportation services to ensure proper ordering and receipt of DME and assistance in transportation to and from physician appointments where necessary.
- The Care Transition Coordinator will work with the divisional Case Management team obtaining post-acute insurance authorizations.
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Document all patient interactions in the notes section of EPIC as appropriate.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of metrics.
Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database.
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Delivers monthly reporting demonstrating outcomes, performance and productivity of service.
Follow-up with patients via telephone and/or correspondences and collaborates with providers as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
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Develop a thorough understanding of the tests, preps and procedures for the proper and timely scheduling of all Virtua's clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.)
Participation in quality
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