Crisis Operations Specialist

4 weeks ago

Tempe, United States CRISIS PREPARATION AND RECOVERY, Inc. Full time

A Crisis Operations Specialist will be responsible for ensuring timely distribution of dispatch requests from all contracted hospitals to crisis counselors, coordination of patient transfer from the current hospital facility, and communication with outside agencies to provide the appropriate level of care for each client. The schedule is 6:45am-7:15pm with 30 minutes for lunch: Week 1 = Thursday-Saturday (36 hours); Week 2 = Wednesday-Saturday (48 hours). This is a work-from-home position requiring local residence in the Tri-Valley area.
Knowledge and Skills:

  • Communication must be professional, clear, calm, and sensitive at all times
  • Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks
  • Maintain phone and computer handling skills
  • High-level attention to detail and accuracy
  • Typing by touch skills are necessary in order to properly document
  • Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team
  • Acts ethically and honestly and applies those behaviors to daily work activities
Duties:
  • Answer all calls in a timely and professional manner
  • Distribute dispatch requests to crisis counselors fairly and in a timely manner
  • Distribute patient referral packets to receiving facilities via electronic fax as needed
  • Address customer concerns in a professional manner
  • Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
  • Complete follow up on transfer board regularly throughout each shift
  • Update hospital staff regarding status of patient transfer regularly throughout each shift
  • Documentation of all coordination
  • Gather new client demographic information and document accurately in the appropriate format
  • Assess callers for danger to self/danger to others and determine the appropriate course of action
  • Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
  • Adhere to HIPAA privacy and confidentiality regulations and guidelines
  • Other duties as specified by manager or team leads
Qualifications and Education Requirements
  • Associate’s degree or bachelor’s degree preferred
  • Qualify as a Behavioral Health Technician (BHT)
Company Benefits and Wellness:
  • Four Medical plans with HSA and FSA options
  • Two dental plans
  • Vision coverage
  • 401(k)
  • Employee Stock Options
  • Wellness program
  • Two EAP programs for employee and family
  • Group life and disability insurance
  • Professional growth & development
  • Employee perks and discounts
  • Paid holidays throughout year
  • Parental Leave
  • Paid time off for personal use including employee’s birthday and volunteering
  • Company provided laptop and equipment for remote and office work
  • Monthly one-to-one meetings with manager for support, professional development, and reflection #IND

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