Customer Service Technician
4 weeks ago
Responsibilities:
• Responds to customer and prospective customer inquiries from mail, phone and Internet
• Answer calls and help customers address technical problems with a product, or travel to homes and businesses to repair or maintain products.
• Managing all on site installation, repair, maintenance, and test tasks.
• Diagnosing errors or technical problems and determining proper solutions.
• Enters and schedules all customer purchase orders and forecasted orders in scheduling system.
• Verifies price on new products and existing products.
• Produce timely and detailed service reports as well as document processes.
• Expedites orders that are urgent or overdue and communicate delivery information to customers as needed.
• Assists in product selection, clarification, and determination of the delivery and lead times.
• Communicates with Regional Sales Managers and others as needed to meet customer delivery expectations.
• Processes Returned Material Authorizations (RMA) including data entry, internal and external communication, work orders and assisting with Root Cause analysis and Corrective Actions.
• Comprehend customer requirements and make appropriate recommendations/briefings.
Minimum Qualifications:
• High school diploma, Associates Degree in a business-related or preferred.
• 2 – 5 years of relevant experience.
• Strong working knowledge of operations preferred.
• Excellent computer skills including MS Office products and an ERP or MRP software.
• Ability to work with flexible shifts and adapt to changing work schedules.
• Ability to troubleshoot, test, repair and service technical equipment.
Physical Demands:
• The role is mostly office-based but may spend some time standing and walking on the production floor.
• May be required to operate a computer and/or other office devices.
• Occasionally will have to lift and/or transport items weighing between 10 and 30 pounds.
Work Environment:
• Predominately office environment with occasional exposure to the production floor.
• While on the production floor, employee may be subjected to moving mechanical parts and may be required to put on
precautionary, protective wear such as safety glasses.
*To learn more about Allient, visit our website at www.Allient.com
*All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law or legally protected status.
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