ServiceNow Testers

Job Title: ServiceNow Testers- Contract to Hire - Job # 4085

Location: 100% Remote

Job Description:

Our client is a highly regarded government contractor. They are performing a number of IT functions for a customer which is a branch of the government that tracks and manages the health and welfare of the U.S.
One of these programs is a large ServiceNow Cloud engagement

Our client is performing a number of upgrades, implementations, configurations, and customizations of ServiceNow applications including

• *CMS ESS (Content Management System Employee Self Service Portal)
• *Knowledge Base
• *Service Catalog
• Problem Management
• Incident Management
• Change Management
• Service Request

In order to execute upon these tasks, our client is building teams of ServiceNow developers and testers and is hiring up to 5 ServiceNow testers to work on the implementation/upgrade projects as well as configuration and customization. All teams are working in an Agile environment

These roles are 100% remote. The roles are funded for 12 months and could lead to a full time position with our client.

*The majority of the work will involve these 3 products

Responsibilities
The tester(s) will partner with the development team whose project most closely aligns with the tester's ServiceNow application(s) testing experience. The testers will work with the Test Lead to learn the methodologies used by the teams and then with minimum guidance, perform manual testing. There will likely be the opportunity to learn automated testing,

Additional Duties Include:

• Design and develop test and testing requirements for the ServiceNow application which they are assigned.
• Partner with applicable technology teams to determine testing parameters
• Write test plans and create test cases for the product
• Conduct quality assurance and design performance tests using established testing procedures
• Partner with other department engineers and developers in creating practical test demonstrations for their assigned application(s).
• Troubleshooting any testing errors and streamline testing procedures
• Ensures that testing methodology and procedures meet company and industry standards
• Learn and execute automated tests.
• Prepare reports and analysis for testing

Required:

• BA/BS (or equivalent experience

• 2+ years testing user interfaces of ServiceNow applications including (preferably 3 of the following):

• • • CMS ESS (Content Management System Employee Self Service Portal)
    • Knowledge Base

• • • Service Catalog

• • • Problem Management

• • • Incident Management

• • • Change Management

• • • Service Request

• Experience working in an Agile environment.
• Excellent documentation skills
• Ability and desire to work well with varying teams with shifting priorities
• Ability and desire to learn new methods and technologies
• Ability and desire to work independently yet assist others when needed
• Must be a US Citizen or possess a valid Green Card and able to obtain a Position of Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Desired:

• Automated Test Experience
• Oracle. SQL Server, and or MySQL experience

Additional Information:

Position Details: Must be a US Citizen or possess a valid Green Card and be able to obtain a a Position of Trust clearance

Must successfully complete a background investigation , fingerprinting and a drug screen

Client Awards:

• 2022 U.S. Veterans Magazine Top Veteran Friendly Company
• 2022 Disability Equality Index Best Place to Work for Disability Inclusion
• 2022 G2Xchange Disruptive Tech Program
• 2022 Forbes America's Best Management Consulting Firms
• 2022 ACT-IAC Innovation Award
• 2022 Women in Technology Leadership Award

About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations in a multitude of industries across the United States. We are "The Peacemakers In The Talent War" - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

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