Front Desk Agent

4 weeks ago


Warwick, United States Homewood Suites Warwick Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Homewood Suites Warwick

33 International WayWarwick, RI 02886 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    4 weeks ago


    Warwick, United States Best Western Airport Inn Full time

    PART TIME - 4 DAYS Front Agent Position: **2nd Shift: 3PM - 11PM.** **4 Days a Week.** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...

  • Front Desk Agent

    1 week ago


    Warwick, United States Best Western Airport Inn Full time

    PART TIME - 4 DAYS Front Agent Position: **2nd Shift: 3PM - 11PM.** **Saturday, Sunday, Monday. Tuesday** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing...

  • Front Desk Agent

    16 hours ago


    Warwick, United States Best Western Airport Inn Full time

    PART TIME - 4 DAYS Front Agent Position: **2nd Shift: 3PM - 11PM.** **4 Days a Week.** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...

  • Front Desk Agent

    2 weeks ago


    Warwick, United States Fairfield Inn by Marriott Full time

    We are looking to add a fresh new addition to our Front Desk team. Do you have a passion to serve others? Are you excited about meeting new people and inspiring those around you? As a Front Desk Agent, you will contribute to the satisfaction of providing world travelers with a memorable stay all while enjoying your work and developing your professional...


  • Warwick, United States Marriott Full time

    Qualifications Hospitality - We're passionate about delivering exceptional guest experiences Integrity - We do the right thing, all the time Productivity Dependability Customer Focus Adaptability **Responsibilities**: As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the...

  • Front Desk Agent

    1 week ago


    Warwick, United States MCR Hotels Full time

    TheFront Desk Agent at the Hilton Garden Inn Warwick is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...


  • Warwick, United States Radisson Providence Airport Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    1 month ago


    Warwick, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 week ago


    Warwick, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...


  • Warwick, United States Motel 6 Full time

    **Front Desk Agent** We Motel 6 Warwick looking for a full time **Guest Experience Representative **to join our team! Job Requirements - **High School Diploma**: - **Previous front desk or hotel experience preferred**: - **Strong computer skills**: - **Bilingual in English and Spanish is a plus but not required**: - **Availability and flexibility to...

  • Front Desk Agent

    1 month ago


    Warwick, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    2 weeks ago


    Warwick, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk

    2 weeks ago


    Warwick, United States Healthtrax Fitness & Wellness Full time

    Job DescriptionJob DescriptionWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.You are a natural people person...

  • Front Desk

    2 weeks ago


    Warwick, United States Healthtrax Fitness & Wellness Full time

    Job DescriptionJob DescriptionWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.You are a natural people person...


  • Warwick, United States Homewood Suites by Hilton Providence-Warwick Full time

    This is a **full-time position (30-40 hours/week)** and offers extensive benefits including competitive medical/dental/vision insurance, 401k retirement matching, vacation time, sick time, paid holidays and travel discounts. Availability for morning shifts (7am - 3pm) and night shifts (3pm - 11pm) is ideal. **Weekends and holidays are required** but time-off...

  • Front Desk Manager

    4 days ago


    Warwick, United States CTI Consulting Full time

    Job Title : Front Desk Manager Location : Warwick, RI. Your responsibility would be : General Receptionist and office admin duties. Computer skills Administrative Skills **Job Types**: Full-time, Contract Pay: $17.00 per hour Expected hours: 40 per week Schedule: - 8 hour shift **Experience**: - Front desk: 4 years (required) - Receptionist: 3 years...


  • Warwick, United States Aggie Pindral PT, PC Full time

    **Overview**: **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries -...

  • Courtyard Warwick

    3 weeks ago


    Warwick, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Courtyard Warwick

    2 weeks ago


    Warwick, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...


  • Warwick, United States Specialized Orthopedic Physical Therapy Full time

    **Position Summary**: Specialized Orthopedic Physical Therapy is seeking an energetic Front Desk Receptionist to join our upbeat team. The Front Desk Receptionist will greet and assist all visitors to Specialized Orthopedic Physical Therapy in a courteous and professional manner. This position is responsible for answering the telephone, greeting visitors,...